• Top 10 trending topics - October 2021

    Good Day community, Want to keep up to date with the latest solutions to currently trending issues or just want to know how to process a specific function? Click Here to view out interactive info graphic with step by step KnowledgeBase Articles…
  • Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…
  • Top 10 trending topics - July 2021

    Good Day community, Want to keep up to date with the latest solutions to currently trending issues or just want to know how to process a specific function? Click Here to view out interactive info graphic with step by step KnowledgeBase Articles…
  • Change of Currency [Home to Foreign]

    Accountants have been processing the Foreign currency bank account using the home currency, after processing the cashbook and all being in balance I updated (in home currency), run the year end process, then I cleared the bank account to an opening balances…
  • Sage 50cloud Pastel Accounting Newsflash - July 2021

    Good Morning Community, Every month we share important news, links and solutions with you. Refer to the link below to view the July 2021 newsflash release last week. Sage 50cloud Pastel Accounting Newsflash - July 2021.pdf Kind Regards Sage…
  • Column Overlap in Total

    My invoices for a company overlap and I need the amount column extended. Any Advice on this? https://1drv.ms/u/s!AlFrA9-qT359kehDQx8iJElyVczIhg?e=1ro51V
  • Top 10 demand drivers - May 2021

    Good Day Community, We have updated our top 10 infographic to provide you with step by step Knowledgebase articles and videos to solve the top 10 demand drives and FQA. Click Here to view these solutions. Kind Regards Sage 50cloud Pastel…
  • How do I use the educational demo in sage if the data will not upload once I open the _Demo company?

    I have been struggling for 2 days to get Sage Pastel working on my PC. My computer knowledge is above-average and I am able to do more complex problem solving and was able to get the program to run even though I received several errors previously, up…
  • Sage Pastel Partner Terminating Error

    Hello House, Please what is the resolution to this following error that pop up when opening a company in Sage Pastel Partner Any assistance will be highly appreciated. Regards.
  • Grayed out fields on Point Of Sale 19.0.2

    Hello, I have a challenge with one computer which has grayed out other field on POS on invoicing, quotation etc. the grayed out fiels are Quantity, Description, Ex price and discount basically only code is the only field which is not grayed out. I haved…
  • Sage 50cloud Pastel for Agricultural Business

    Please I need an idea on how to set up and use Sage 50cloud Pastel for poultry and crop production business that produces and sells egg, chicken, feed and agricultural produce. How do I treat the egg, chicken, agricultural produce and feed produced. How…
  • Offline POS processing

    Am getting this error on Sage50c in POS when I want to process "Your workstation has not been setup with document numbers or you are working on the server" when you want to process Pastel Point of Sale using the offline functionality
  • Importing CSV file into Sage 50cloud Pastel Partner

    What is the procedure to import the record of followings (in CSV format) into Sage 50cloud Pastel Partner 1. Inventories 2. Suppliers 3. Customers 4. General Ledger Journals Thanks.
  • How to copy Sage 50 to another laptop for another user ?

    Please advise where I find my SAGE folder which I've already set up. Need to copy it onto 2nd users laptop. Thank you.
  • Editing Customer and Supplier Documents

    What is the procedure to open and edit existing invoices yet to be updated? Thanks.
  • Entering of Opening Balances

    Hello House, Please what is the procedure to enter opening balances for the followings after creating a new company in Sage 50cloud Pastel Partner. General Ledger Accounts Inventories Customers Suppliers Bank Accounts Any assistance…
  • Forms Designer, line items run over footer

    Good day guys! Hope you can help!! How can I fix the line items of an invoice or quotation that is running over the footer, instead of going to the next page before it messes the footer up? The line items run through the footer and then does…
  • Status 30 File 108 Error

    How can I fix the above error when trying to view a trial balance? I tried removing some a ccbtnx.xxx files as per support recommendation with no luck. Really stuck now.
  • cannot log in run time error log 62

    i cannot log into sage rung time error 62
  • Accruals journal

    Good morning people, I am using Sage 50c Pastel partner and I am having a hard time processing accrual journals. May you assist me on steps I need to take to process to the accrual journal. e.g, Now i have a telephone I know I must pay every…
  • Newsflash September 2020

    Good morning community. Please see the newsflash we sent out last week Wednesday: Sage 50cloud Pastel Accounting Newsflash - September 2020.pdf Kind Regards Sage 50cloud Pastel Accounting Support
  • Adding a VAT number and changing the invoice to suit my need in Pastel V18

    I have created a new client who requires me to process invoices to her customers. this seems to be a very easy task, however, the Company VAT number and a lot of other information, such as multiple telephone numbers, E-Mail addresses/branch addresses…
  • Sage Connected Services Maintenance

    Please note that Connected Services will be unavailable on 12 June 2020 from 21:00 to 00:00 due to scheduled maintenance. The following features use Sage Connected Services Sage online tools (e-commerce) Customer zone Sage Mobility Netcash…
  • Digital Channels and how to use them

    There are several digital channels available for use to assist you to get the most out of your Sage Pastel Accounting software. Sage City - This is a community forum site where you can ask questions and share experiences with other users, business…
  • Sage 50c Pastel Accounting - Newsflash - May

    Every month we send out a Newsflash to ensure that you our clients are kept up to date with all the latest news and solutions in Sage 50c Support. Click the link below to download and access the May 2020 Newsflash. Sage 50c Pastel Accounting Newsflash…