• Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…
  • Sage Pastel Partner Terminating Error

    Hello House, Please what is the resolution to this following error that pop up when opening a company in Sage Pastel Partner Any assistance will be highly appreciated. Regards.
  • Status 30 File 108 Error

    How can I fix the above error when trying to view a trial balance? I tried removing some a ccbtnx.xxx files as per support recommendation with no luck. Really stuck now.
  • Pastel Partner 18 - Customer Open Item History Report vs Match open item

    Good day, I have a problem that I can't resolve. I have a customer that is up to date with all the payments. But when I view the open item history report, it show that there are a few unpaid invoices. When I investigate this by Match Open Item, there…
  • Sending of letters out of Pastel not working - no 1000.pmd file created

    I have 2 companies that are set up exactly the same. I need to send out letters to customers, but it works on the one company but not on the other. The file 1000.pmd gets created in the company > documents > letters folder in the once company but…
  • Terminating Error

    Good day, Please assist, how can I fix this error? When I try to add my payments from bank manager to the cash book this keeps happening.. I could do my receipts just fine? This is the Pervasive Program I have running currently. Please…
  • Run-time error 401

    Good day. Please advice on the following error when opening Pastel Sage 50c. Run-time error 401: can't show non-modal form when modal form is displayed. And when I click OK, the following error pops up, Pervasive Error Code 94 while accessing P:\Custom…
  • Roll Over / Year End Issue

    FormerMember
    FormerMember
    For some reason, when processing my roll-over/year end, it has rolled over into my current year, despite me having creating a new company for the new year. Any one that can help me get my previous year back to where it belongs and try this roll over…