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  • Updating Contacts give this error, Sage Accounting API

    Hi, Im triying to update Contacts using the API and Im getting the next error: "validation" : { "errors" : [ { "field" : "tax_number", "message" : "must be blank" }, { "field" : "tax_number", "message" : "Format must match '123456789XX1234 (15 characters…
  • Getting Tax Number must be blank error while updating a customer Sage Accounting

    Hi, Im triying to update Contacts using the API and Im getting the next error: "validation" : { "errors" : [ { "field" : "tax_number", "message" : "must be blank" }, { "field" : "tax_number", "message" : "Format must match '123456789XX1234 (15 characters…
  • Company Accounting Solution

    Please advise on a solution for the following scenario for either Pastel Desktop or Pastel Cloud (we are currently on a multi user Pastel Desktop license): We have field Agents/Representatives for our company who have to charge our customers who are…
  • How to pull back missing credit note

    So I had entered a credit note in error then had to create an invoice to pay that credit note and not sure if we had deleted the credit note but it is no longer showing in our system. Problem is that in Sage the cheque is showing as having paid $12,000…
  • Two way integration of invoices with salesforce account

    I have integrated my salesforce account with sage accounting. Invoices are shared with both the platform; I need two-way integration for the invoice payment status. If it is marked as paid in either platform it should get updated in other one. I have…
  • Will the scheduled maintenance SBCA on 16 April affect the API?

    Good day, With regard to the scheduled maintenance of Sage Cloud Business Accounting on Sunday 16 April, will it affect the availability of the API? Warm regards
  • Job costing vs Manage Projects

    We are small business that wants to track what we invoice customers vs hours spent on the project for internal purposes. I'm not sure which of these I can/should use job costing (which is available in my version) or manage projects (which I'd have to…
  • Adding more users to the accoutantant edition

    Hi, I am trying to add a new user to the ACCOUNTANT EDITION of Sage Accounting, but the user already has their own Sage Accounting profile utilising the same e-mail address. How do we overcome this, as I need to give her access to various other clients…
  • Is your small business expanding? Don't let your software needs fall behind!

    Are you looking for software that can help your growing business succeed? We know that as your business expands, you need new solutions that can deliver what really matters. Sage Accounting is here to support you every step of the way. With our software…
  • User Setup to enable On-Hold assistance

    Good day, Can somebody please tell me what how to setup my users to enable the on-hold assistance for my staff. Currently it's working under my supervisor user, but it doesn't work under "invoicing" user. I want to give them only certain rights. …
  • Credit Unions - Island Savings specifically

    I am trying to connect Island Savings Chequing or Savings and keep getting Sorry something went wrong - talked to support. Went through every option she could think of. I tried a few others - even called the bank to see if they had heard of anything with…
  • GST on Other Receipts - Sales/ITC GL issue

    We have our GST setup to record GST on Sales into a GST account, and we also have a separate account to record GST (ITC) on purchases. When we purchase something I use the "Other payment" transaction in the banking section and the journal entry is as…
  • Can I connect to Sage via Data Source Connection in Excel (Data Export)

    Hi there Is it possible to set up an external query / database connection (ODBC/SQL/Web Query), so that I can automatically import & refresh my custom Excel reporting using my Sage Business Online Accounting data? I am currently exporting as csv…
  • How to feel at home in your new accounting package - Navigation

    Let’s face it, change can be challenging sometimes. When you’ve been using the same software for a long time, it’s only natural that you will form habits and start to complete tasks without even thinking about it – sort of like digital muscle memory.…
  • i have get error during install the sage on Win SRV 2022

    i am looking for advise to install the Sage on windows server 2022 , i try it on 2 diffrent server and get same error. sage version is 2023
  • BANK TRANSACTIONS UPDATED AS OF JANUARY 14, 2023

    Hello Sage Accounting Team Please help me to view Incoming Bank Transactions updated, because the last update is up to January 14, 2023. User: [email protected]
  • New company in sage with previous paperwork

    Hello, I need to enter the existing information of my company in Sage, the company has 2 years of paperwork and I want to enter the invoices and expenses in Sage, do I need to do any special steps for this? Its a small business. Thanks
  • Sage 2023.1 Payroll Tax Calculation not matching PDOC

    Hi there, just downloaded and installed the Sage 2023.1 and running first payrolls of 2023. I alway double check the Sage amounts with PDOC https://apps.cra-arc.gc.ca/ebci/rhpd/beta/ng/entry to ensure the amounts match and usually they do (perhaps 1 cent…
  • Sage Accounting

    Hi, We have been a member of Sage for a number of years 20 plus and as you are probably aware, everything is moving to cloud based programs, we have around 10 users and previously your only online cloud based system was limited to one. I have now…
  • Payment Approval

    Is there an app that can be integrated with Sage300CRE to sign cheques electronically? Owner wants to approve invoices for payment first and then accounting staff will either print the cheque or EFT.
  • Sage Analytics

    Does anybody have experience with Logicim XLGL? If so, can it be recommended? Or is there another analytical package which works seamlessly with Sage 50?
  • Duplicated Bank Feeds

    Good day We have been experiencing duplicated bank import feeds for weeks now. Its not every day but its becoming a real inconvenience having to fix it over and over again. Please assist as soon as possible. Many thanks Audrey Makan
  • POPI ACT RESPONSIBILITY TO KEEP CUSTOMER PERSONAL INFORMATION SECURE

    Dear Sage City Do I have a duty towards my customers if someone not only gained illegal access to their personal information but also changed it. This happened in June and Sage can still not explain who did it and how they gained access to sage and…
  • Supplier Invoices - Report does not load

    I have been trying to run the Supplier Invoices Report. I draw this report every week in order to prepare payments. Does anyone else have the same problem? How can we solve this?
  • Allocating Supplier payments with discount

    Good day, I have been struggling with allocating supplier payments with a settlement discount. When I allocate, I select the invoices that I am paying, but the discount is not allocated to the invoices. Do I do this manually or is there a faster…