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Income Statement does not tally up Sales and then cost of sales is not deducted because of that. I am unsure what might be the problem, just started doing that this morning. I can see all the sales but it just not tallying up on the income statement…

I ask, How to add Customer TIN Number ? *I see only Customer VAT Number when i create/Add customer on System.*

Hi everyone, Hope y'all are doing well. I have recently taken on a new client as their bookkeeper and I have noticed that their bank reconciliation was not done through Sage. While there is a hand-made bank reconciliation from last year-end, I am looking…

I am experiencing this error massage. Please assist. Pastel Partner Version 14 has stopped working. A problem caused the programe to stop working correctly. Windows will close the program and notify you if a solution is avialable.

I have been trying to run the Supplier Invoices Report. I draw this report every week in order to prepare payments. Does anyone else have the same problem? How can we solve this?

Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…

I am trying to add a user on an account but when the notice is emailed to them the link says it has expired even though I had just sent it. Does anyone know the workaround for this?

Good day When printing a invoice the company logo does not appear on the invoice but on the preview it do show. Please assist

Is Sage seriously down again? I can't even reach the home page to log in: This site can’t be reached www.accounting.sageone.co.za took too long to respond. What is happening? It's the 7th of the month and we are all trying desperately to run our…

I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…

What is the procedure to use bank account to settle office expense in journal entry transaction. Kindly assist in this regard. Thanks.

Please advise where I find my SAGE folder which I've already set up. Need to copy it onto 2nd users laptop. Thank you.

DEAR SAGE YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST....... HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY...... GET YOUR ACT TOGETHER.....

SageOne still cant process any invoices. How must we process invoices and control stock. How must a business function?

Can you please provide some indication of when this issue can be resolved? The timing of your so called improvement could not have been worse. We just got things implemented on sage as we changed cloud services. According to people sage are more trust…

The fact that its been 4 days is unacceptable! Give us adequate feedback please. 4 Days not being able to do my work is costing me money and we need answers to know when the system will be operational. No Quotes, No invoices and No statements..…

We have our trust and our business dependent on SAGE Now we can not function...... IS this South Africa and it's inefficiency rearing its head our just plain incompetence??? Please update us regarding when we can expect 100% service .....and what…

We have yet to receive an update and hours has passed. Once again SAGE shows to their clients that they are incompetent. :(

Please advice for a reputable consultant company in Zambia for sage installing and trainings ASAP.

We have been unable to generate customer tax invoices via the "Add tax invoice" function for 2 days now. When entering the customer name, or selecting from the list, the customer lookup in the background gets stuck and never resolves to bring the info…

Does sage have a software/application which works with microfinance in managing loans, day, weekly and monthly repayment, loan processing, collateral etc. In short I am looking for a software which help to manage a small microfinance loan?

The system have to companies namely; AFB Zambia ltd and AFB S.A Ltd. the Zambian company has 3 A/Cs, Viz; ZAR, ZMW & USD but the same ZAR A/C also appears in S.A company. Do I need to post in both companies for ZAR transactions or delete the one in Zambia…

Hello, Please I need help regarding inventory management. My client is into manufacturing business, manufacturing ice cream to be precise. I recently subscribed to sage to manage this client's account however, I am a bit confused on the whole inventory…

Dear sage team I have been a user of sage since 2014, This downtime and latency issues is unacceptable! - Sorry but this could be the biggest threat to your business as people will flee and start looking for alternatives than to suffer the loss of productivity…

Does anyone know how to do this in Sage One Accounting. We have just moved over from Xpress & I used this functionality all the time. Sales order has multiple lines – I need to know how to do the following: Link only one line from a sales order…