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  • Customer TIN Number

    I ask, How to add Customer TIN Number ? *I see only Customer VAT Number when i create/Add customer on System.*
  • Company Accounting Solution

    Please advise on a solution for the following scenario for either Pastel Desktop or Pastel Cloud (we are currently on a multi user Pastel Desktop license): We have field Agents/Representatives for our company who have to charge our customers who are…
  • Will the scheduled maintenance SBCA on 16 April affect the API?

    Good day, With regard to the scheduled maintenance of Sage Cloud Business Accounting on Sunday 16 April, will it affect the availability of the API? Warm regards
  • Can I connect to Sage via Data Source Connection in Excel (Data Export)

    Hi there Is it possible to set up an external query / database connection (ODBC/SQL/Web Query), so that I can automatically import & refresh my custom Excel reporting using my Sage Business Online Accounting data? I am currently exporting as csv…
  • POPI ACT RESPONSIBILITY TO KEEP CUSTOMER PERSONAL INFORMATION SECURE

    Dear Sage City Do I have a duty towards my customers if someone not only gained illegal access to their personal information but also changed it. This happened in June and Sage can still not explain who did it and how they gained access to sage and…
  • Allocating Supplier payments with discount

    Good day, I have been struggling with allocating supplier payments with a settlement discount. When I allocate, I select the invoices that I am paying, but the discount is not allocated to the invoices. Do I do this manually or is there a faster…
  • Customer Statement Run - excluding (current) zero balances?

    Hi there I am sending Customer Statements dated 30/09/2022 and selecting to exclude customers with zero balances, but Sage is of course looking at the account balance of my statement date. I have customers that have since paid i.e. their account balance…
  • [UPDATED] - Major Outage Reported - Sage Accounting Timing Out (Error 504) and now also Error 503...

    UPDATE AS @ 14/09/22 13H36 It's all shirts and goggles until someone goggles and shirts. All jokes aside, looks like we are out of luck - Major Outage reported on Sage City: Sigh. ---------------------------- Anyone else experiencing major…
  • HERE WE GO AGAIN

  • Reallocation from Opening Balance and VAT adjustment account

    Hi, I passed a year end VAT adjustment journal as the shareholder paid for the VAT in their personal capacity The entry went against the "Opening Balance and VAT adjustment" account I now need to reallocate this to their loan account PS this has…
  • Accounting Intelligence Reporting Not Working

    Hi All, I work for a group of companies all of which are on Sage One Accounting. When I enter into Accounting Intelligence Reporting and Upload my company data only the following reports work - Financial Management Pack, Dashboard Accounting, Financial…
  • How to rename custom invoice templates using Custom Layout Designer / Sage Company Settings?

    Hi, Does anyone know how to / if it's possible to rename custom-designed invoice templates (built using the Custom Layout Designer Add-on)? I don't see an option in the layout designer other than save as, & you can't do anything except select from a…
  • FYI Sage development team - you have made a server-wide BOOBOO

    Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…
  • Sage Accounting Down Again? 07/09 @ 13h00

    Is Sage seriously down again? I can't even reach the home page to log in: This site can’t be reached www.accounting.sageone.co.za took too long to respond. What is happening? It's the 7th of the month and we are all trying desperately to run our…
  • How to view Open Purchase Orders

    Good day, How do we see an open order, for example, if we generate a purchase order for 5 apples and 3 were delivered and invoiced, how do we view an open order (The 2 remainings)?
  • Download/Install Error - Accounting Custom Layout Designer for Windows

    I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…
  • System down

    like really, this is happening again! I'm literally tired of holding 2 hours on hold. What is happening to the system, we are losing money here, my staff can't do anything we cant invoice, do quotes actually, we can't do anything on the system.…
  • REFUND YOUR CLIENTS FOR YOUR ISSUE

    DEAR SAGE YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST....... HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY...... GET YOUR ACT TOGETHER.....
  • Accountants and Clients needs re-assurance and answers. Hoping it will go away will not work

    Dear Sage, As an accountant, you cannot just sit back and hope that the problem goes away without a proper discussion. As accountants, we are stakeholders in the accounting platform business and believe that accountants can make a huge impact should we…
  • SageOne still cant process any invoices.

    SageOne still cant process any invoices. How must we process invoices and control stock. How must a business function?
  • Sage Login

    Can you please provide some indication of when this issue can be resolved? The timing of your so called improvement could not have been worse. We just got things implemented on sage as we changed cloud services. According to people sage are more trust…
  • Sage 20 Jan 2021 PATHETIC SERVICE actually NO SERVICE

    We have our trust and our business dependent on SAGE Now we can not function...... IS this South Africa and it's inefficiency rearing its head our just plain incompetence??? Please update us regarding when we can expect 100% service .....and what…
  • "Error Occurred"

    Sage Team, your blog is overrun with Error Occured messages. We've been struggling to process since Monday afternoon, and still there seems to be no fix for this error. I find it unbelievable that you are unable to rectify this within a reasonable time…
  • Exclusive Selling Price

    Good day, I am editing my invoice/quotes on custom layout designer version 18.0. I would like to ad or select my exclusive selling price per unit. (No vat) But it keeps putting the price in with vat. What am I doing wrong?
  • Bank Feeds

    Hi guys, My bank feeds are 2 days behind the entire time. It imports correctly but 2 days later. For eg. the transactions of the 2nd of December only imported this morning. My transactions of the 3rd (yesterday) will only import on the 5th??? Please…