Sage Pastel Payroll

Hi, I beleveive our president announced that the 27th will be a public holiday. Will there be an update or can I just add manually? Thanks Christa

Morning Quick Q When Payroll calculates the number of employees (Employee count) - does it include terminated employees that were terminated in current year, that will only be removed at year-end ? I just want to make sure that if we are near our…

Any idea how to set up a customized user? I need to assign certain functions in the set up menu to an employee but not all of them. I have been advised to set up a customized user. When I try and do this I can only assign the whole setup menu…

We are getting an error on our payrol council codes 'If there are Pension or Provident transactions on the payslip'

Hi, when processing pay slips I need to enter note/remarks to each employee like promotion or deduction for absenteeism….. etc. However, the Process Pay slips window does not provide this option. Pls advise.

Hi, is it possible to rebuild a fresh HR database? Kindly provide the link.

Hi, How to update or add new public holiday?

Hi, We need to setup a two layer approval in leave request according to department manager and CEO. We need not to use the default administrator as it is dedicated in managing the entire system.

Hi, the HR module of Company-A was inaccessible and we plan to migrate the Company-A Payroll module data to newly created company Company-B. The backup has been taken from Company-A to company backup folder and copied to Company-B backup folder. However…

Hi we need to modify the monthly formula of non-taxable Transaction Templates for the current period and onward. However we are not able to insert a new condition line. The system status indicates 70/70 processed employees and employee status 70/70. Present…

Hi, the admin account for HR Module has been locked out by standard user before leaving the company. Most likely the admin password has been modified. However, we are able to access Payroll Module using the admin account. Is there a way to restore the…

When trying to upload the MIBFA Electronic Submission file to the MIBFA website, we get the following error message - "The ConnectionString property has not been initialized." Is there currently a known issue with the electronic submissions?

Good day, A client has contacted me with Pastel Payroll query where an employee has a negative value for the PAYE for the month, yet the negative amount is not deducting off the payslip. Is this a common problem and if not, what is the fix for this…

Hi, We are having ESS sync issues: 1. Under Payroll Module, System Status the number of employee indicates a total of 68 while ESS shows 79. 2. Each employee has a defined payslip password under Employee Masterfile, Personal, Contacts. The May payslip…

I got a UIF problem on a non-exect director, the UIF department said we need to pay UIF for this person but the UIF on the payslip stays R0.00 so I not sure if they dont pay or if my master file is set up wrong

Hi I'm having an issue with accessing Pastel Payroll HR 2022. Whenever I logging I get an alert that I should make sure the internet path or addres is correct. How do I fix this? And also when I try to create a company it tells me that "the window…

Hi An employee will be going on maternity leave for 4 months from 1 June. She will be unpaid for 3 months, and then paid 50% for the 4th month. 1. Do I terminate her on Payroll dated 31 May 2022 with reason maternity leave and then re-instate her…

Hi Every time I need to print a payslip I need to re-choose the correct file with the logo, etc - so it's not automatic for some reason Now when I am trying to run a Pay Period Update I get this error Please help!

Hi I have gone through the process of adding the logo, but I get an error message "Invalid Picture" I have saved the picture as a JPG File Please assist Thank you

Hi, I need a senior consultant from Sage not a BP (as I am a BP) to contact me in regard to PAYE, UIF & SDL Calcs that differ from the clients clocking system. Who do I contact as I cannot log a ticket as I do with Premier & People. Kind Regards,…

Hi, My client uses Pastel Payroll ver 2022 update 2d. I don't normally use this system, so am in the dark... We need to remove terminated employees from the payroll to create space for the new employees. After doing the year-end rollover, they are…

Hi Sage Team. When will TranCode I012 be update to the new weekly amount of R32 per week? To my knowledge this should be updated with a software release - lookup table. (MISA/SAMU Union Fee deduction) We are on the latest release 2023 Update on and a…

Getting the below error when trying to login into ESS after a setup, anyone know what to do here?

The weekly employees are setup with the working days as per the below screenshot: Monday to Thursday they work 8.5 hours per day and on Friday they work 6 hours. I processed sick for a Friday as per the screenshot below: When I process sick…

Hi I am trying to process a weekly payroll but when I open Payroll a window opens saying product expires 28/02/2022 View/Pay Invoice. This is already in process, so then I click the Close button bottom right of the Window I am unable to click on…