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  • Pastel Payroll - Termination

    I have an employee who resigned with his last day the 12th of April. I have done the Leave payout as well as terminate this employee. I do the payroll Run, but it does not calculate the amounts correctly. It keep the amounts as if the employee has been…

  • Is there a way to remove transaction codes from multiple payslips at once?

    Good day, I need to remove a transaction code from about 200 employees and add another transaction code. How do I do this? I really don't want to have to do it manually.

  • Sage Pastel Payroll - how to decrease an employee's rate per hour

    Good Day, We need assistance with changing 3 employees rate of pay (decrease in weekly wage) as their percentage is incorrect. The payroll system does not allow me to decrease hourly rate and I need this rectified for my payrun tomorrow. Please…

  • MONTHLY ANALYSIS DUPLICATION

    I need help asap please! My monthly analysis shows double the amounts which is on my pay slips. for example- the employee gets R21,983.26 on his pay slip, while the monthly analysis shows R43,966.52 it also does this with the deductions and contributions…

  • Take On YTD batches

    Hi there I see on Multiple Transaction Manager there is an option for a Take-on Batch. There is also information in the Help regarding this batch type. How do I activate it? I have tried on an empty Payroll, a Payroll with only new employees etc…

  • Pastel Payroll Processing

    Good Day i hope you are well. I have exported payroll summary report from payroll , see attached for ease of reference. However, i would like to create monthly salaries from this report and import the salaries instead of capturing manually…

  • Pastel payroll runtime error 9

    When i try opening the employee masterfiles i get runtime error 9 and then payroll closes. I have rebuilt the files, done legisaltive releases and nothing seems to work.

  • Allocate employees to Users in Partner Payroll

    Good day. A client would like to allocate certain employees to a users and allow them access only to those employee's masterfiles. Also, they would like to allow users to edit rates at creation and not via parslip.. Can this be done in Sage Partner…

  • Negative Tax Totals detected - Status: Not Processed

    Good day, I received the Negative tax totals error on my payroll this month for one of the employees. I emailed your support and Siphiwe was helping me up until Wednesday afternoon, but the support he/she gave did not help me as the payslip still…

  • Nett salaries keep changing

    Hi I have 2 staff members on one company where their salary is the same every month, but yet their PAYE keeps changing every month. Why is this happening? MARCH 2021 EMPLOYEE A & B R16,800 BASIC SALARY // R10,000 OTHER BONUS // R3,514-50 PAYE …

  • Sage Pastel Payroll // Nett salaries keep changing

    Hi I have 2 staff members on one company where their salary is the same every month, but yet their PAYE keeps changing every month. Why is this happening? MARCH 2021 EMPLOYEE A & B R16,800 BASIC SALARY // R10,000 OTHER BONUS // R3,514-50 PAYE …

  • Sage Pastel Payroll || Pension Fund - Category Type

    Good day, We are restructuring employee packages. We will be adding pension to their packages. Please advise what the difference fund types mean, which will help to select the correct Category Type. Also if you could just give an indication…

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