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Lukhog

Consistent Shutdown Of Syracuse Services

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Posted By

Hi guys!!!

I have this constant shutdown of Syracuse service

I don't have the issue on a physical server except a cloud server

I have tried different environments for this but the issue persist

The Sage version is on 12.0.24 while Syracuse is 12.9.1.1

Please Kindly advice

Thanks

  • 0

    Hi, what can you find in Syracuse log files? 

  • 0 in reply to G@G

    Hi,

    This was what I found that seems different

    2021-06-07T13:36:28.077Z | | | | console | debug | Start server
    2021-06-07T13:36:28.078Z | | | | system.process | info | Server running at http://localhost:W11/
    2021-06-07T13:36:28.078Z | | | | console | debug | Server running at http://localhost:W11/
    2021-06-07T21:15:09.903Z | | | | pubsub | error | Broker error 60be728fdcafd3289cbf05da, broker=mongodb@, id=60be728fdcafd3289cbf05da: MongoNetworkError: connect ECONNREFUSED 169.254.152.114:27017
    2021-06-07T21:15:10.012Z | | | | pubsub | error | Broker error 60be728fdcafd3289cbf05da, broker=mongodb@, id=60be728fdcafd3289cbf05da: MongoNetworkError: connect ECONNREFUSED 169.254.152.114:27017
    2021-06-07T21:15:11.016Z | | | | pubsub | error | Broker error 60be728fdcafd3289cbf05da, broker=mongodb@, id=60be728fdcafd3289cbf05da: MongoNetworkError: connect ECONNREFUSED 169.254.152.114:27017
    2021-06-07T21:15:11.124Z | | | | pubsub | error | Broker error 60be728fdcafd3289cbf05da, broker=mongodb@, id=60be728fdcafd3289cbf05da: MongoNetworkError: connect ECONNREFUSED 169.254.152.114:27017

    This is a mongodb error but I don't understand it

  • 0 in reply to Lukhog
    SUGGESTED

    As far as it can be found out from log's provided, you have some issue with MongoDB, it could be so MongoDB server is crashing for some reason. Take a look at MongoDB server log files and maybe then the picture will be clearer.

    Even more, usually noone is using 169.254.152.114 address for connection to MongoDB, at least localhost:27017 should be used instead, therefore you have Syracuse -> MongoDB configuration issue too.

  • 0
    SUGGESTED

    Check the memory usage on the server. We had this instance before a few times and it is always memory making MongoDB and Syracuse switch off.

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