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  • Credit Memo with a detailed breakdown? Negative Invoice amount?

    Is there a way to create a in A/R credit memo that allows several line items? Is there a way to create an invoice in A/R that allows for the balance to be negative? I work in an office where, with-in 1 of our jobs there can be several invoices showing…

  • How Do I void a Credit Memo already applied to an AP Vendor Invoice?

    We have had a incident in which a void on a credit card vendor transaction and the accompanying credit memo on the vendor transaction were entered using the wrong date. The Vendor Transactions were dated in March 2019, as was the associated Credit Card…

  • No training no help

    Hello anyone! I am new to my company, but the person who's place I took did NOT train me or anyone else (on anything) on how to do returns on invoiced items. The people haven't paid their invoice I just set up the Order and they received the products…

  • Credit Memo returns

    We've been using BW for over 10 years now and the one issue that keeps coming up is in regards to customer returns. Currently we process customer returns through this manner: OE>>Invoices>>Returns>>Invoice and fill in the necessary information required…

  • Accidentally closed an invoice with an open credit memo.

    I accidentally closed an invoice with an open credit memo. How can I fix this? I can't void the credit memo. I can't add a debit memo to counteract the credit memo since the invoice is now closed. I can't even void the invoice and start over. Any ideas…

  • Returns & Allowances

    We currently process product returns through OE - Invoice Returns, then we physically send all the returns to our Quality Assurance warehouse. After they review the product they tell us whether to keep the credit in Returns & Allowances and honor the…

  • Suggested methods to account for inventory and purchases used in our business

    We are having trouble finding the least cumbersome method to transfer and account for the products we make and purchase that are in our inventory, but then are removed and used within our business. For instance, we remanufacture toner cartridges and…

  • Payroll Advance "ghost"

    Somehow in the process of voiding and re-entering a payroll advance check, the Payroll system thinks there is an extra advance out there. It does not show up on any report but when we enter a timecard for this employee it wants an advance repayment. Is…

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