Sage BusinessWorks Support and Insights

When is the last time you backed up your Sage BusinessWorks software? Are you prepared if you have a computer crash? Are you going to lose everything? Do you have a plan?

Sage BusinessWorks has a backup utility built into the program that ensures that all Sage BusinessWorks files have been appropriately closed prior to making your nightly backup.

• To access the backup select File, Backup.
  1. Before beginning, verify that all…

Have you ever been in the time crunch, need to get the close done and then the worst happens…you have a power outage, a server disconnect, you get an error message or something just doesn't seem right? Let’s take a look at what you should do if you ever have something happen during a month or year end close.

1. Make note of any errors that occurred or what event led to the close not completing
   • If there…

Support from www.sagekb.com is available 24/7.  Below you will find some tips on how to effectively search the Knowledgebase:

• Make sure you are logged in to access the downloads
  • Log in is required to access most of our content, including downloads
  • If you're not finding results relevant to your product, it is most likely that you are not logged in
  • When you're logged in, our search engine helps by presenting topics related…

• If the error is a 7025 error ensure that ports 1583 and 3351 are open in the Firewall at the server. If running the Windows Firewall, see How to open ports in the Windows Firewall for further instructions
  • Note: It may be necessary to turn off Windows Firewall and/or Windows Defender to test for successful connection.
• At the server Stop and Start the Pervasive Service see How to manually stop and restart Pervasive en…

A Btrieve Status 3. File not open or Unable to open table error usually occurs if someone was in the program when users were disconnected or if another program such as an antivirus software or backup utility is holding a Sage file open.

To resolve:

If you receive an error when attempting to download the product or a service pack it usually indicates an issue with the browser/PC which is preventing the system from running the Sage Download manager.  To resolve this issue download the program or service pack again using the direct download option. Note: It may be necessary to disable your anti-virus to download.

1. Access the Sage Knowledgebase www.sagekb.com and logi…

The final quarter 2 941 form has been released by Aatrix.  

To get the mandatory forms update from Enhanced Tax Reporting:

1. Select the 941 form
2. Click OK to continue processing the tax form
3. You will receive a message with three options Automatic, Manual or Continue Expired
4. Select Automatic
5. Click Next to accept the Automatic Update
6. Once that is complete it will take you to the updated 941 form

The message "This form is eFile only until the IRS releases the Final version.  Once released the Records Copy banner will be removed.  Check back for updates." will display when trying to print the Q2 941 form. 

At this time the form is eFile only as the final form has not yet been released by Aatrix.  If you would like to file the form now you can choose to eFile the form (fees apply) or wait until the final form…

• Before starting a close you should always make a backup within the Sage BusinessWorks product.  To make a backup go to File, Backup and follow the prompts to complete the process.
• IMPORTANT: If performing closes remotely (due to working at home), please note this process may take quite a bit longer than it does in the office.  Please be patient with the close and if you do not feel it is completing you can stop the close…

The error: "Unable to connect to the System Manager database. [Pervasive] [ODBC] [Client interface] [client LNA] connection attempt timed out. The SQL connection manager may be inactive or using a different transport protocol from the server" will display if ports 1583 and 3351 are blocked in the Windows firewall. 

To open up ports 1583 and 3351 in the Windows Firewall at the server see article 83169, How to…

If you are using Sage BusinessWorks you can access Chat from the Live Chat button on your menu bar

If you are on an older version of Sage BusinessWorks you can access Chat by going to Chat, Sage Live Chat

Both options allow you to easily connect to a support representative Monday - Friday  6 AM - 5 PM Pacific time.

We often hear that you are not receiving notifications when new releases are available, or it is going to the wrong person.  We have made it easier for you to sign up and ensure that the right people get the news in a timely manner. All product releases, release notes, alerts, announcements and news will be posted in the Sage BusinessWorks Announcements, News and Alerts forum in Sage City.

To start receiving email notifications…

A DAR.DLMLayout error indicates there was an issue downloading or running the Sage Download Manager. To resolve the issue use the direct download option instead of download now.

Note: It may be necessary to disable your anti-virus to download.

1. Access the Sage Knowledgebase www.sagekb.com and login
2. Select the My Downloads link at the top of the page and then select your product
3. Select the product or update you wish to do…

Sage BusinessWorks product support is open Monday-Friday from 6:00 AM pacific until 5:00 PM pacific time.  If you are in need of support outside of these hours we have a number of options available to you.

1. Visit Sage City at www.sagecity.com/resources
   1. Find assistance from other product users by posting your questions on the forums
   2. Search the blogs to see if your issue is a common call generator
2. Visit the Sage Knowledgebase…

To verify if you have the most current version of Sage BusinessWorks access Help, About

The first full line of text will display your current version and service pack

In the example above you will see that it is showing Version 2021 SP9 which is the most current version of 2021.  If you are on 2020 the most current version is 2020 SP9.

If you are not showing the most current version now is the time to consider upgrading…

With first quarter 2022 coming to a close now is the time to start preparing your 941.  Below you will find a listing of our Sage KnowledgeBase articles that will help you with 941 processing.  As always please remember to backup prior to closing your payroll quarter.  For instructions on backing up see How to backup system and company files.

The 2022 Quarter 1 941 Enhanced Tax Reporting update is now available.

To install the Mandatory update after March 20th:

1. Select the 2021 941 form
2. Click OK to continue processing the tax form
3. If a mandatory update is available you will receive a message with three options Automatic, Manual or Continue Expired
4. Select Automatic
5. Click Next to accept the Automatic Update
6. Once that is complete exit the form and restart Enhanced…

The 2022 Quarter 1 941 Enhanced Tax Reporting update will be available around March 20th 2022.

To install the Mandatory update after March 20th:

1. Select the 2021 941 form
2. Click OK to continue processing the tax form
3. If a mandatory update is available you will receive a message with three options Automatic, Manual or Continue Expired
4. Select Automatic
5. Click Next to accept the Automatic Update
6. Once that is complete exit the form…

There are times where a user may get stuck or stranded in the program. Check the Network Status Report (File, Network Status Report from the Launcher Menu) and ensure you are the only user displaying.  If this report shows users who are not logged in or tasks that are not running, the user or task may have become "stranded."  If this happens to you please keep in mind the simple steps below to disconnect users…

Reports have been customized by Sage Customer Support Analysts and available to download and import into your software.  There is a list of available reports in our Customized User Reports Library. This article has links for our customized reports for General Ledger, Order Entry and Payroll.  The links to each module reporting will show a listing of the reports that are available for you to download. Each report is available…

The key for ensuring you are protected in case of a server failure, computer crash, disaster, virus or ransomware attack is to make sure you have a good backup plan in place.  Follow these simple tips to ensure you are prepared in case the worst happens

1. Backup, backup, backup! It never hurts to have too many backups, so make sure you back up the program nightly. IMPORTANT:Make sure to make your backup using the Sage BusinessWorks…

Just a reminder that all Sage BusinessWorks service packs should be installed at the server and each workstation.

Please see article 17285 https://support.na.sage.com/selfservice/viewdocument.do?externalID=17285 for further instructions on how to download and install service packs.

Also please note that we support the current version (2021) and one version back (2020).  If you are on an older version of Sage BusinessWorks…

As we hit the middle of January we are noticing a trend in top call generators.  Below you will find a list of the top call generators as well as a link to the corresponding article from the Sage KnowledgeBase.

Top call generators:

• How to install service packs/tax update. See article 17285 How to download and install Sage BusinessWorks Accounting service packs and tax updates.  
  • Service pack 8 contains the 2022 payroll…

As a reminder, our regular support hours are 9am – 8pm ET, Monday through Friday. 

Even when our offices are closed, resources are still available for your Sage BusinessWorks solution! Visit (and bookmark) www.Sage.com/Resources for fast access anytime to help options including Sage Year-end Center, Sage City, Sage Knowledgebase, and Sage University.

From the entire team here at Sage Customer Service and Support, we…

Just as a reminder your SDI and SUI rates need to be manually adjusted in the Sage BusinessWorks program.  To manually adjust these rates: