If you are using Sage BusinessWorks you can access Chat from the Live Chat button on your menu bar
If you are on an older version of Sage BusinessWorks you can access Chat by going to Chat, Sage Live Chat
Both options allow you to easily connect to a support representative Monday - Friday 6 AM - 5 PM Pacific time.
We often hear that you are not receiving notifications when new releases are available, or it is going to the wrong person. We have made it easier for you to sign up and ensure that the right people get the news in a timely manner. All product releases, release notes, alerts, announcements and news will be posted in the Sage BusinessWorks Announcements, News and Alerts forum in Sage City.
To start receiving email notifications…
A DAR.DLMLayout error indicates there was an issue downloading or running the Sage Download Manager. To resolve the issue use the direct download option instead of download now.
Note: It may be necessary to disable your anti-virus to download.
Sage BusinessWorks product support is open Monday-Friday from 6:00 AM pacific until 5:00 PM pacific time. If you are in need of support outside of these hours we have a number of options available to you.
To verify if you have the most current version of Sage BusinessWorks access Help, About
The first full line of text will display your current version and service pack
In the example above you will see that it is showing Version 2021 SP9 which is the most current version of 2021. If you are on 2020 the most current version is 2020 SP9.
If you are not showing the most current version now is the time to consider upgrading…
With first quarter 2022 coming to a close now is the time to start preparing your 941. Below you will find a listing of our Sage KnowledgeBase articles that will help you with 941 processing. As always please remember to backup prior to closing your payroll quarter. For instructions on backing up see How to backup system and company files.
Important: Only the current version and one version back is supported for the current…
The 2022 Quarter 1 941 Enhanced Tax Reporting update is now available.
To install the Mandatory update after March 20th:
The 2022 Quarter 1 941 Enhanced Tax Reporting update will be available around March 20th 2022.
To install the Mandatory update after March 20th:
There are times where a user may get stuck or stranded in the program. Check the Network Status Report (File, Network Status Report from the Launcher Menu) and ensure you are the only user displaying. If this report shows users who are not logged in or tasks that are not running, the user or task may have become "stranded." If this happens to you please keep in mind the simple steps below to disconnect users…
Reports have been customized by Sage Customer Support Analysts and available to download and import into your software. There is a list of available reports in our Customized User Reports Library. This article has links for our customized reports for General Ledger, Order Entry and Payroll. The links to each module reporting will show a listing of the reports that are available for you to download. Each report is available…
The key for ensuring you are protected in case of a server failure, computer crash, disaster, virus or ransomware attack is to make sure you have a good backup plan in place. Follow these simple tips to ensure you are prepared in case the worst happens
Just a reminder that all Sage BusinessWorks service packs should be installed at the server and each workstation.
Please see article 17285 https://support.na.sage.com/selfservice/viewdocument.do?externalID=17285 for further instructions on how to download and install service packs.
Also please note that we support the current version (2021) and one version back (2020). If you are on an older version of Sage BusinessWorks…
As we hit the middle of January we are noticing a trend in top call generators. Below you will find a list of the top call generators as well as a link to the corresponding article from the Sage KnowledgeBase.
Top call generators:
As a reminder, our regular support hours are 9am – 8pm ET, Monday through Friday.
Even when our offices are closed, resources are still available for your Sage BusinessWorks solution! Visit (and bookmark) www.Sage.com/Resources for fast access anytime to help options including Sage Year-end Center, Sage City, Sage Knowledgebase, and Sage University.
From the entire team here at Sage Customer Service and Support, we…
Just as a reminder your SDI and SUI rates need to be manually adjusted in the Sage BusinessWorks program. To manually adjust these rates:
For more information…
To process year-end it is recommended that you be on Sage BusinessWorks 2021 SP7 or Sage BusinessWorks 2020 SP7.
Once all W-2s and year-end processing is complete the 2022 tax tables are now available for Sage BusinessWorks 2021 (SP8) and Sage BusinessWorks 2020 (SP8)
For detailed information about this release and payroll tax changes please see:
When processing W-2s if you select the option to Include COVID reporting with a valid Other Pay ID or Task ID selected, the amount in Box 4 of W-2 is incorrect. This will cause a warning message will appear when processing the 2021 Form W-2. The message "Box 3(social security wages) + Box 7(social security tips) x 6.2% must be within $1.00 of Box 4 (social security withheld)" will appear.
Resolution:
Even when our offices are closed, resources are still available for your Sage BusinessWorks solution! Visit (and bookmark) www.Sage.com/Resources for fast access anytime to help options including Sage Year-end Center, Sage City, Sage Knowledgebase, and Sage University.
From the entire team here at Sage Customer Service and Support, we wish you all the best for a safe and happy Winter Season!
The 2021 W-2, 1099 and 940 update for Enhanced Tax Reporting (Aatrix) is now available.
Year-end is quickly approaching. Today's blog is going to cover some tips, tricks and resources to help make your year-end a success.
Prior to making your year-end archive/backup company please be sure to install Service Pack 7 on the server and all workstations. There is an important fix included with SP7 that will ensure all your existing Enhanced Tax Reporting files will get backed up correctly.
Please see article https://support.na.sage.com/selfservice/viewdocument.do?externalID=17285 for further instructions on how to download and install service…
Sage BusinessWorks Version 2021 service pack 7 is now available for download at www.sagekb.com. Logon is required to download the product.
Important items to note:
Year-end is quickly approaching. Now is the time to order your forms to make sure you get the correct forms before year-end processing.
New to 2021 1099-NEC - The Federal 1099-NEC (Copy A) is printed on the preprinted red forms (Sage Forms L99NECA) and will print three per (3-up) page.
Below you will find the W-2 and 1099 form requirements for 2021. W-2 and 1099 forms are printed using Enhanced Tax Reporting. The following…
We often hear that you are not receiving notifications when new releases are available, or it is going to the wrong person. We have made it easier for you to sign up and ensure that the right people get the news in a timely manner. All product releases, release notes, alerts, announcements and news will be posted in the Sage BusinessWorks Announcements, News and Alerts forum in Sage City.
To start receiving email notifications…
October is Cyber Security Month and as the month comes to the end I would like to share with you some important information regarding how to keep yourself protected and prepared.
