• Credit Memo with a detailed breakdown? Negative Invoice amount?

    Is there a way to create a in A/R credit memo that allows several line items? Is there a way to create an invoice in A/R that allows for the balance to be negative? I work in an office where, with-in 1 of our jobs there can be several invoices showing…
  • How Do I void a Credit Memo already applied to an AP Vendor Invoice?

    We have had a incident in which a void on a credit card vendor transaction and the accompanying credit memo on the vendor transaction were entered using the wrong date. The Vendor Transactions were dated in March 2019, as was the associated Credit Card…
  • No training no help

    Hello anyone! I am new to my company, but the person who's place I took did NOT train me or anyone else (on anything) on how to do returns on invoiced items. The people haven't paid their invoice I just set up the Order and they received the products…
  • Credit Memo returns

    We've been using BW for over 10 years now and the one issue that keeps coming up is in regards to customer returns. Currently we process customer returns through this manner: OE>>Invoices>>Returns>>Invoice and fill in the necessary information required…
  • Sales Tax Report: Invoice Return (credit memo) amounts showing in taxable column are higher than amount of credit.

    Please see below Sales Tax Report. What are some possible reasons that the amount showing in the Taxable column would be HIGHER than the amount of the actual credit. We process all credit memos using the return invoice feature of the Order Entry module…
  • Accidentally closed an invoice with an open credit memo.

    I accidentally closed an invoice with an open credit memo. How can I fix this? I can't void the credit memo. I can't add a debit memo to counteract the credit memo since the invoice is now closed. I can't even void the invoice and start over. Any ideas…
  • Returns & Allowances

    We currently process product returns through OE - Invoice Returns, then we physically send all the returns to our Quality Assurance warehouse. After they review the product they tell us whether to keep the credit in Returns & Allowances and honor the…
  • A/P Credit

    I cannot seem to remove a credit memo. I entered an invoice twice. I paid one invoice and voided the other invoice. Then the other secretary came along and put a credit memo in for the invoice. It shows that there is a credit memo for the vendor but I…
  • Void Application of Open Credits in A/R

    Our previous bookkeeper misapplied an open credit to some invoices. Our customer wants that to remain an unapplied open credit for now until he gets his books fixed. Can I void or somehow reverse the application of that credit? Any help would be greatly…
  • Credit memo detail

    Is there any plans in the future to change the credit memos and debit memos, so you can put more than 60 character explanations ... You can write books in invoicing, but nothing in credit and debit memos' where you need to .. Not even an option for "visible…