Sage 50 US

My father in law passed and i am trying to settle accounts in his peach tree 5. I was directed here by customer support. It opens saying corrupt and update. I click ok and it opens fine. It seems to crash often. Today i was working on 2020 accounts and…

The beginning balance for one of my G/L accounts in a prior year just disappeared for no reason. The asset account balance did not carry forward from Dec. '18 to Jan. '19. Anyone ever had this happen before ? How do we fix it ?

Good afternoon, I recently started importing bank statements in a QFX format. When I try to toggle between dates, I get the error message below. Ironically, no one else in the company using Bank Reconciliation is getting the error message so…

Yesterday I upgraded my clients Sage 50 Accounting 2021 software to build Build: 28.1.01.0176 or version PTXA2021.1.1 All appeared to be working until the accountant attempted to make changes to one of their customers via "Maintain - Customer Prospects…

Hello Everyone, during my data conversion to 2021 my computer timed out when converting employee data. After it shutdown I was able to complete the conversion, but now when I go into the employee data I get the following error: 2020/11/18 08:30:13,…

Log files that can be renamed to OLD and recreated when opening the software.

Hi, I'm in the IT dept, and our accountants are reporting that they are no longer able to open invoices when they view the invoice of any kind the screen flashes for a second and then closes as if they didn't click it at all, no popup no warning. …

It looks like over the weekend we lost a connection in SAGE. We have invoices over the past 1-1/2 years showing as unpaid but yet we also show the checks that paid them. Everytime I try to do an integrity check, it takes well over an hour saying "Smartposting…

Recently, we had a client's Sage 50 server migrated. A full backup of the company file was taken, moved to the new server, and then the backup restored overwriting the company directory on the new server. We are able to log into the Sage 50 company on…

I went to create an invoice for a vendor we normally use and the vendor info is now missing. This is strange since you cannot delete a vendor once they have been paid. Any clues as to what happened?

Hi, Inventory count on some items have gone to zero, like they disappeared from the database. There haven't been any activity on these items to explain this. I attached a inventory unit activity reports on one these items as an example. Has anybody…

We have noticed over the last few months that we will enter sales order or invoices, print a paper copy, open it again and email a confirmation to the client, than days later the record is missing. This doesn't happen every day but it does happen a few…

I paused my sharing of remote data access, now after downloading the most recent upgrade in Sage 50, trying to resume sharing my computer seems to be caught in a "loop". The error message that continues to loop reads, "Sage 50 is currently processing…

Greetings, Our product allows a user to push invoices from our system in to a Sage 50 system. We use the .NET SDK for integration. We're having problems at a specific customers site. The scenario is as follows. The user "closed" out some books (I…

Good morning, Last weekend we ran the purge wizard to archive 20 years of data. It seems that we did not instruct the purge wizard to leave the unreconciled bank transactions. Now the bank recs from the purge date forward are out of balance by those…

A sales order was created, printed out, given to the delivery driver to have signed when material was dropped off, brought it back to complete the invoice process and the system will not pull it up. We clicked on the sales order and it pulls up a blank…

We are certain that it wasn't a duplicate entry as it's not showing anywhere else in Sage, only on the original invoice as a negative credit. The erroneous negative Other Credit showing on invoice and not a duplicate payment or journal entry. Cannot delete…

I have a customer record that will not save after making changes to custom fields. It is only one customer, it works on other customers. The error message i am receiving is "last name, company name or address line 1 is required to save a contact". This…

Hello all I have a problem with the trial balance IN SAGE 50 At the end of the year, the debtor side was not equal to the creditor side, and I do not know why Can anyone help ?? Thank you

I am getting an message while trying to close the monthly accounting period of Dec 2019. It says I have a damaged transaction in a specific account and to run the data verification test. when I run this test I am getting a posting error saying an entry…

Here's why... We have paid support contract in place with Sage. We recently had a problem when we used the Year-End Closing Wizard. Starting with the online chat, I was told to call to speak to a support representative. When you call, you can choose…

I had a catastrophic RAID server failure and am trying to get or piece together a working ptb file to get as much data back as I can before I start manually re-entering things. Does anyone have a comprehensive list of all the files included within a ptb…

I am losing my mind over this issue. Description : When the Data Verification test is run with "Both Tests" selected from a client PC (network install), the Data Reliability test does not run. However, the same process run from the server works as expected…

While running Data Verification the process stopped and InvTag.Dat appeared. The program was not responding and the instruction was to close Sage 50. This does not appear to be a file in the Sage 50 Database. Is there something specific that caused…

i have a problem that when i do data verification or year end wizard a message appear that " I/O error in file C:\PROGRA~2\SAGESO~1\company\BURBUTGA\JRNLROW.DAT"error reading or writing a file.select help for more information.so what i can i do to resolve…