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We have noticed over the last few months that we will enter sales order or invoices, print a paper copy, open it again and email a confirmation to the client, than days later the record is missing. This doesn't happen every day but it does happen a few…
We are certain that it wasn't a duplicate entry as it's not showing anywhere else in Sage, only on the original invoice as a negative credit. The erroneous negative Other Credit showing on invoice and not a duplicate payment or journal entry. Cannot delete…
If I go to RECEIVE MONEY to check what a customer owes, it says 1,500. When I go to the customer field "MAINTAIN CUSTOMER", it shows they only owe $1,000.
I ran a "DATA VERIFICATION" and its showing me nothing is wrong.
What other steps can I take…
