Sage 500

We have a debit memo from one of our vendors and they are going to send us a refund check - how do I process the check in AP? Pete Gentile

In the Purchase Order \ Activities \ Receipt of Goods \ Process Receipt of Goods, does anyone know how to cancel a Receiver# that was issued in error. Any insight would be helpful. Thanks

When entering a credit memo from a vendor and posting it; it makes the amount we owe the vendor more instead of less. Has anyone else experienced this?

Error happens when posting/saving a MF>Labor Entry with Cmplt?=Y. I cannot find a timCostTier and timInvtTranCost records. After this error, another error occurs: Transaction count after EXECUTE indicates a mismatching number of BEGIN and COMMIT statements…

I'm trying to close lines on a open purchase order and it says I can't. I tried using the Receipt of Invoice and it will not pull over that purchase order. Does anyone have any ideas?

We are seeing this error running Sage ERP MAS500 v7.40, "Credit card vault operation failed. Response: FAILURE". Needing a resolution asap. Thanks

When entering a manual inventory transaction/adjustment the adjustment batch the header has a "post date" and each adjustment line includes a "transaction date". Both dates default to the current date. SCENRIO: An inventory adjustment batch is entered…

1. How do we clear GL statistical accounts in Sage 500 at yearend 2. Can we use GL statistical accounts in Sage 500 for budgets

Before posting a cash receipts batch, is there a report or something that will show whether any of the payments within the batch are going to be unapplied? When I register/post the receipts, there's a AR Check Register report that has an unapplied amount…

The Treeview has changed and it is now unusable. Tree view use to contain yellow/ black circles to this you can no longer select individual invoices for payment

We are performing bank reconciliations for our client. The client is recording bank drafts by writing "dummy checks," as they call them. Is there another way to record the bank drafts so that they will still show up as an item to clear in the bank reconciliation…

Is there an official way of renumber Sales Orders, Shipments, Invoices and PO? None of the screen have the A --> B icon available. A client of mine had their systems compromised by ransomware and they are manually re-entering all the documents. The…

All of the sudden, SED/Paya will no longer launch and we don't have access to the Vault or CC Payment processing. Even Maintain Credit Card Processor Accounts -> Test Account fails. Has anybody seen anything like this before? I'd guess that the integration…

I have a Sage user who is getting the following error While trying to process vouchers - any idea what the issue is and how do I fix it? Thanks, Adrienne

Can't find anyone else who has reported this issue in Sage City or in the SageKB. Thank you.

We noticed the ability to attach a memo to a Journal Entry (GL>Process Journal Transaction) but once you post the JE, there is no way to view the file attached to the memo. I noticed there is a report under Common Information > Memo List but it doesn…

I receive the below error whenever I attempt to edit any active Recurring Invoice in one of the Companies in Sage 500. This is only recurring in the one company, the STax fields match available records in the SQL database, I am not the only user experiencing…

We had an employee try something new, and entered a bunch of returns using the PO module. These are outstanding in Purchasing Clearing. The credits from the vendor were processed via A/P directly to COGS. I'd like to invoice these returns, and get them…

We have run into an issue a few times with both AP and GL batches. The status changes and is stuck on "in use". We check that there are no users in the batch, but the status gets stuck, we can't delete it or post it. The only resolution we are able to…

We have a serialized item in our inventory (a cooling tower) that is currently the only line item on an open PO and has a quantity of 1.00. We have setup progress payments with the vendor, received the first invoice, and need to make the first payment…

I have a couple of small things, that annoys me. 1. when generating a Financial Report, the Fiscal Year - Period keep a defualt of 2012 and we are in 2015, how can i change this> 2. when process AP or AR, whatever posting date i sent does not carry…