Sage 500

We have a debit memo from one of our vendors and they are going to send us a refund check - how do I process the check in AP? Pete Gentile

In the Purchase Order \ Activities \ Receipt of Goods \ Process Receipt of Goods, does anyone know how to cancel a Receiver# that was issued in error. Any insight would be helpful. Thanks

When entering a credit memo from a vendor and posting it; it makes the amount we owe the vendor more instead of less. Has anyone else experienced this?

Error happens when posting/saving a MF>Labor Entry with Cmplt?=Y. I cannot find a timCostTier and timInvtTranCost records. After this error, another error occurs: Transaction count after EXECUTE indicates a mismatching number of BEGIN and COMMIT statements…

I'm trying to close lines on a open purchase order and it says I can't. I tried using the Receipt of Invoice and it will not pull over that purchase order. Does anyone have any ideas?

We are seeing this error running Sage ERP MAS500 v7.40, "Credit card vault operation failed. Response: FAILURE". Needing a resolution asap. Thanks

When entering a manual inventory transaction/adjustment the adjustment batch the header has a "post date" and each adjustment line includes a "transaction date". Both dates default to the current date. SCENRIO: An inventory adjustment batch is entered…

1. How do we clear GL statistical accounts in Sage 500 at yearend 2. Can we use GL statistical accounts in Sage 500 for budgets

Before posting a cash receipts batch, is there a report or something that will show whether any of the payments within the batch are going to be unapplied? When I register/post the receipts, there's a AR Check Register report that has an unapplied amount…

The Treeview has changed and it is now unusable. Tree view use to contain yellow/ black circles to this you can no longer select individual invoices for payment

We are performing bank reconciliations for our client. The client is recording bank drafts by writing "dummy checks," as they call them. Is there another way to record the bank drafts so that they will still show up as an item to clear in the bank reconciliation…

Is there an official way of renumber Sales Orders, Shipments, Invoices and PO? None of the screen have the A --> B icon available. A client of mine had their systems compromised by ransomware and they are manually re-entering all the documents. The…

All of the sudden, SED/Paya will no longer launch and we don't have access to the Vault or CC Payment processing. Even Maintain Credit Card Processor Accounts -> Test Account fails. Has anybody seen anything like this before? I'd guess that the integration…

I have a Sage user who is getting the following error While trying to process vouchers - any idea what the issue is and how do I fix it? Thanks, Adrienne

Can't find anyone else who has reported this issue in Sage City or in the SageKB. Thank you.

We noticed the ability to attach a memo to a Journal Entry (GL>Process Journal Transaction) but once you post the JE, there is no way to view the file attached to the memo. I noticed there is a report under Common Information > Memo List but it doesn…

I receive the below error whenever I attempt to edit any active Recurring Invoice in one of the Companies in Sage 500. This is only recurring in the one company, the STax fields match available records in the SQL database, I am not the only user experiencing…

We had an employee try something new, and entered a bunch of returns using the PO module. These are outstanding in Purchasing Clearing. The credits from the vendor were processed via A/P directly to COGS. I'd like to invoice these returns, and get them…

We've got thousands of invoices in our system that are aged beyond any reasonable collections timeframe (dating all the way back to 2003), so we need to get them written off. Is there a way to do a massive write off or do these have to be done one by…

HI, we are from time to time getting this error in Edit Shipments trying to Commit the shipment. We have tried giving Supervisory rights to Edit shipment which hasn't helped the user. If i go in (sysadmin rights) i can sometimes commit the shipment. Does…

Does anyone know why when you create a Quote then generate SO from that quote the Unit Price field is not editable on the SO?

We have just discovered that we have 70,000 payments that were never applied to open invoices in our SAGE 500 System, We know how to manually apply each one but that is just not realistic. We are desperate for a bulk solution to this problem. Is there…

In Sage 500 ERP - I'm looking at AR Payments and discovered we have some unapplied payments. I'm not sure how to apply them to an invoice. For example, we have $25 unapplied under one customer, when it really should have been applied to a different customer…

Hello everyone, i was working on invoicing yesterday and i lost one of my biggest invoice and didn’t get to register/post it and now I can’t find it this is what I did. I went to Invoices and made a batch with all of the invoices then clicked on enter…

I have been able to successfully import an Invoice batch of customer statements from a subsystem into Sage 500 AR and then post this batch. This batch consist of driver account invoices (fees and charges) and offsetting credit memos (redeemed CC script…