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A credit card payment was entered, posted to the correct customer, but to the wrong invoice. Is there a way to fix this. We attempted to reverse the entry, but since it was made with Sage Payment Solutions this was not allowed.
When the terms are credit card all orders in order entry should be pre authorized. Is there a way to find orders that should have a pre authorization and do not?
If I enter an order in OE and enter a prepayment and post the order, when I later invoice the order the prepayment is not shown against the invoice, but only on the right hand side of the invoice totals as an order prepayment. If I enter the prepayment…
We are doing a bank rec and the amount of deposits outstanding is incorrect. When we take a look at the outstanding deposits they are only $13,000, but the report shows $41,000. The outstanding checks are correct. Any ideas?
