• Error message while trying to print sales order in MAS 90 V 3.22

    Got this error message when printing sales order in was 90 v 3.22. Was able to "end" and print sales order. Error 262. Program SOZREB. Line 5305. I have no idea what this means. Any help?
  • Product in Shipping but no Sales Order To Review

    Hello Sage Community, Todays question is how to find order(s) in shipping that I cant find! In the image below, I have the part in Shipping and cannot find it!! I've reviewed numerous orders and shipping batches that are not updated yet, they are nowhere…
  • UNABLE TO UPDATE SALES ORDER JOURNAL IN MAS 90 V 3.22

    Unable to update sales order module. In Mas 90, I Get Error Record M/CU is Missing from syoctl.soa. when I click on master console. I Also get errors unable to update sales order journal. A not on file customer has been encountered. and an invalid or…
  • IM_QTY Inconsistency

    Still having issues with incorrect data in IM. Items are on SO's but are not showing the correct quantities on the header tab under "On SO". Rebuilt sort files last night, not sure if I can try something else or do I need to report to SAGE? This item…
  • SO_SalesOrderHistoryDetail has records with a null SalesOrderNo

    I've noticed that we have just over 14,000 records in the SO_SalesOrderHistoryDetail table where the SalesOrderNo field is null. This is causing some issues with trying to do a copy into a MySQL database due to the Primary Key not accepting null values…
  • System Automatically changing passwords

    I just upgraded from 2019 to 2022 Advanced. We are having problems with multiple users having their password changed by the system, this has even been happening to our company account. We get the message below. When I go to SY_USER the encrypted password…
  • Customer Last Purchase History on Sales Order not working

    Hi Guys So we recently upgraded to Sage 2023. Since the upgrade some users have being reporting that the Customer Last purchase history (Red Binoculars) is not populating for them on sales order. I first thought it might have been a permissions issue…
  • General Journal Posting - duplicating

    Has anyone run into an issue with a general journal posting that occurred months earlier now showing a different result if you were to run the report today? In January we had one entry, and if we run the report today, it shows 3 of the same entry. For…
  • Shrinking AP_CheckHistoryHeader.M4T, M4T.001, M4T.002

    Sage 100 2022.1 Advanced I have a customer whose AP_CheckHistoryHeader file has grown to be very large. I suspect it may have to do with a large number of void checks being created during their process of writing checks. They manually swap between…
  • The type initializer for 'Sage.SMB.FileUtilities.OSVersion' threw an exception "Invalid class"

    Hi Support Community /Support Folks: Customer suffered a power fail 2 days ago, Windows 11 running on Dell Inspirion. Ran sfc /scannow and found and repaired system corruption. Ran Windows updates (Win 11 22H2) as well as Dell command updates..…
  • Old Transactions Suddenly Appearing on Daily Transaction Register

    Our AP / Inventory person yesterday ran into this issue...old transactions suddenly appearing the the Daily Transaction Register. She alerted me of the issue and I have searched here and KB but not finding any answers: Also odd that the 10-31-22 transaction…
  • Record: 0039359 missing from WORSDT.SOA

    We are using Sage 100 Standard ERP 2013 (Version 5.00.4.0) / SAGE 100 ERP Issue detail: when I click on Work Order -> Work Order Transaction Entry (Snapshot 1) -> it asks for the date and once I enter the date and click OK -> I get an Update Interrupted…
  • AP Aging blank for a vendor with open invoices

    Posting this in case it helps someone else. (Client is Premium, if it matters). After a lot of troubleshooting, a colleague confirmed the issue is that a vendor just alphabetically prior to the one in question had a French accented character in its…
  • Error 107 Keyed file error (Wrong key block addr. When rebuilding GL_SummaryDetailDrillDown File.

    when I try to rebuild the GL Summary Detail Drill Down file I get the following error, Error 107 Keyed file error (Wrong key Block addr) Program is SY_Rebuildfile_BUS PVC Statement is 2324 We are trying to rebuild this file because we cannot add a new…
  • Customer Unable to be Deleted

    I just upgraded from Sage 2018 v6 to Sage 2022.1. My AR people are not able to run the AR Report now. The error message involves and error dealing with one customer. When I look at this customer, he has a lot of extraneous characters in his name. This…
  • Error 11 when selecting a role to open in Role Maintenance

    Sage 100 2021 PU4 This did not happen in PU2. There is a knowledgebase article ( Solution ID: 112555); however, TimeCard is not installed and no records have a blank ModuleNumber$ field.
  • Need to delete bad records from IM_ItemCost table

    Hi Forum, Is there a function to Delete records from IM_ItemCost table ?. I cannot find anything to do that. Browse for examples and nothing comes up. Regards, Manuel Roman
  • AP Check selection displays duplicate phantom invoice

    Sage 100 2021 PU3 Advanced. After selecting vendor invoices for payment, then going into the check maintenance window, duplicate invoices display. However, the invoices are only entered / posted once. If the phantom invoice is not removed from the check…
  • Item Valuation Change Selection: Phantom Connected Users

    We have had this problem since switching to Sage 100. When we try to change an item's valuation in the Item Valuation Change Selection task in Inventory Management, and all users are logged out of Sage, we get the below dialog: When I click More…
  • Random check prints

    Have a client running Sage 100 Standard 2021 PU2. A check prints for an open invoice, even though the invoice was not selected for payment. The check prints, but the invoice it paid does not show up on the stub. The invoice does not print on the Invoice…
  • Correcting Aged Transaction - Data File utility

    We are following Sage ticket instructions on correcting an aged transaction. Part of the instructions are below: In the File Name field, select the "..\ MAS90 \ MAS_xxx \ ARxxx \ AR_OpenInvoice.M4T " file and press the ENTER key Click Key…
  • Missing Work Ticket

    Missing Work Ticket: Work Ticket shows on WIP Reconcilliation and Work Ticket Inquiry but cannot be found on Work Ticket Entry and PO's cannot be linked to it. Where is it?
  • Error 65 Program IM_CommonHistoryUI.pvc Line 426

    Getting this error among all 3 companies when we try to access Customer Maintenance\Items. Also get this error from Item Maintenance\History\Customer Sales History. Have tried renaming links folder, *esc, rebuilding all AR and IM tables. Not sure where…
  • PickingSheetPrinted field didn't get updated after PickingSheet got printed

    There are several orders in our system, of which both the Sales Order Entry UI and table field of PickingSheetPrinted indicates that the picking sheet has not been printed. However, I do find the paper version of picking sheets of those orders in the…
  • Can't get accounts to populate properly

    Hello I have a 2018 Premium install of Sage 100 and I cannot get certain accounts to populate with balances in Sage Intelligence. The balance says zero but there is a balance in there for the period and year selected. It's selective. Some accounts do…