• Customer Refund Check how to

    How do I process a refund check to a customer (AR)? Thanks
  • Bad debt and write offs

    My question is what's the correct way to bad debt an inventory item? We have an item that we want to take out of inventory and put to bad debt. I have played different scenarios in my head but not sure which way is the proper way and which GL's it's going…
  • bill of material global change possible?

    We have changed the raw material item, which gets used in hundreds of BOMs. Is it possible to do a global change, or do you have to go into each BOM and change it?
  • Inventory Item on cancelled PO still shows QTY on PO column

    Hello.. So I created a PO with an inventory item xxx which had a qty of 25 then I had to cancel the PO. The PO is no where to be found but when I go into the Inventory item xxx then go to Quantity tab I see in the on PO column still the qty of 25. I…
  • Making a customer inactive

    I want to make a customer inactive. When I try I get this When I click details I get I know that this job is completed. The job is marked as “Complete” under job status Clearly I am missing something. What do I have to do to the Job or the…
  • AR Invoice Payments Today field

    We have had several clients complain about stranded amounts in the Payments Today field in the AR_OpenInvoice file since they have upgrade to Sage 2021. One client is having issues two to three times a week. In the past we may have had to fix this problem…
  • MAS90 accounts payable NOF vendor

    I reversed an old check and intended to adjust the invoice to reverse that as well, but found that the vendor is no longer on file. The invoice still shows up in the A/P trial balance report. How do I reverse this invoice if I can't access the vendor…
  • AP Aged Invoice line doubled the amount

    I am trying to correct some dating issues between transaction date and invoice date being in different years. I went through AP-Invoice Data Entry, using the incorrect date, and used the same invoice number with a negative amount. Then I re-entered the…
  • Best practice to mark items as received before they are counted?

    What is the best way to enter items as received quickly so the quantities received can be changed easily after the fact for accuracy? Often, when shipments arrives, they can take days, sometimes weeks to be counted, and it makes it difficult for employees…
  • Credit Card Reversal

    Hi. How do I reverse a credit card transaction? I've already followed the steps thru the invoice data entry filed but I am told I need to process a void thru Paya Exchange? I didn't think we had a Paya account. Help! Becky
  • Deleting Primary credit card

    I'm trying to remove a credit card in a customer from being Primary however the Primary field is greyed out. The user has permissions to perform this task and even as an admin I see the same. Any suggestion
  • Accounts Payable check printing

    Accounts Payable printed pre-numbered checks w/o checking the next check number in sequence. Checks are clearing the bank with the pre-numbered check number but posted to the ledger with different check numbers. We have positive pay with our issuing bank…
  • What is the best way to clear data from non financial accounts each year?

    I keep 5 different non financial data accounts as well as a non financial clearing account. I planned to reverse the totals from the previous year as an entry on 1/1/2022. This works, but skews data in January. Is there another way to do this? On the…
  • Items on sales orders that don't exist

    We have several inventory items that say they are on sales orders, but those sales orders don't show up under that tab in Item Maintenance. How do we fix this so we can trust our system has the correct information?
  • Negative Lot Serial Quantity

    We discovered a situation where we have multiple SKUs with negative inventory quantity when they are lot controlled. This appears to have happened from a physical inventory count and adjustment. Background - we had some lot controlled inventory get…
  • How to reverse AP check/electronic payment against 1 of 2 invoices

    We are on Sage 100c Advanced v2019.2 We electronically paid 2 AP Invoices with 1 E-payment. The second invoice should not have been paid against this vendor. When we go to reverse payment, the total amount can't be changed to reflect only the 1 incorrect…
  • SO Line Will not Delete

    We created a SO and it is a standard order with 5-6 lines, the first line we have as a "/c" line. The other lines are normal line items, when we delete the 2nd line it goes away, we save the SO, but when you go back to the SO, the line is still there…
  • UC Rate Adjustment

    How do I add the new state UC Rate to begin 1/1/2022? I know you go into Payroll/Setup/Company Tax Group Setup but once I do and chose our Tax Group it won't let me click on Tax Rates. Thank you.
  • Unselecting invoices to be paid

    Our bookkeeper passed away last week, I was trying to pay Friday checks, I accidently selected checks I did not want to pay, is there a way to unselect them. I have not printed checks. I am not sure what category or subcategory to choose. I am new to…
  • Cash pass through

    FormerMember
    FormerMember
    Can someone explain the transactions needed to account for the following. Business collects $50 from customer. Only $10 is taken as profit and the rest forward to the provider in the form of check. The business is only providing a service and not selling…
  • Wrong Unit Cost on ROG

    Hello everyone, I am trying to process the ROI for a PO and I keep getting a variance saying the unit cost is off. It is showing the ROG unit cost as higher than what was invoiced. When I go into the PO the price has been changed to match the invoice…
  • Accounts Payable

    Each month I have a vendor payment reconciling in Accounts Payable. The invoice is dated for the 1st of each month, but the payment is the last day of the previous month. I have tried applying a prepayment to an AP Invoice, but when I look up the Prepaid…
  • how to reverse an accounts payable entry and remove both debit and credit from Accounts payable ageing.

    how to reverse an accounts payable entry and remove both debit and credit from Accounts payable ageing.
  • Deleting Old Sales Orders

    We have hundreds, if not thousands of old quotes that had an expiration date of 12/31/5999. I would like to start deleting these, but don't want to have to go one by one. I tried a few of the utilities in a test account, but I'm not having any luck removing…
  • Partial Payment adjustment in a closed quarter

    We are currently using 2019 Sage 100 v2.21.2.0 and I need some help. Through the payroll module we pay various bonus types that are contingent on the employee working for a specified time frame or they may have to repay a pro rated amount back. One…