You have questions and we have loads of resources with answers organized for you! Be sure to check out the YEAR-END CENTER which also has Resources on:
- Installation
- Payroll
- Product & Tax Updates
- Reports & Forms
- Year End CheckLists
We've compiled a list below as well, of common questions with resource links in English and French to make things easy.
If you'd like to do your own search, visit our resources at:
The Sage KB(EN / FR), Sage City and or Sage University.
Last updated: 01/12/2023, if you have any article suggestions for topics missing please leave a comment below 
Question |
ENGLISH
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FRENCH
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Add, edit or remove an authorized contact on my Sage account |
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Download/ Install/ Update |
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Product Comparison and Features Chart |
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How to setup Sage 50cloud |
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Top 3 items to do when setting up a new company file |
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Working remotely with Sage 50 Canada |
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What's new with Sage 50cloud? |
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Obsolescence Policy |
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System Requirements |
article (2023) |
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Sage 50 on Mac: Does it work? |
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Two identical icons on the desktop |
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Where can I get the serial number and activation key for Sage 50 |
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How to Register Sage 50? |
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How to Activate Sage 50? |
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How to install/download Sage 50 full product? |
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What download do I need for the update? |
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How do I setup multi-user mode |
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Update Connection Manager on Server |
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Download: Version 2023 |
article (Version complète) article (Mise à jour 2023.1) |
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Download: Version 2022 |
article (FULL product download) article (2022.4 update only*)
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article (Version complète) |
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Version 2015.3 (for converting files older than 2014*)
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How to download Sage 50 update only? |
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Product & Payroll Updates Troubleshooting |
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How to install the Sage 50 connection Manager on the Server? |
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Moving install to a new machine |
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Student Version (versions: 2023, 2022, 2021, 2020, 2019, 2018 2017) |
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Backups |
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Check the integrity of company data |
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How do I create a backup? |
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How to restore from a backup? |
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The backup option is not available, option is greyed out |
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How to create an accountant's copy? |
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How to restore from a revised Accountant's copy |
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Year End / New Year Creation / Taxes |
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The YEAR-END CENTER |
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How do I setup credit cards for sales or purchases as payment type? |
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How to setup a credit line bank account? |
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Setting up a new company |
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Working in 2 years at once |
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What is the year end process? The Year End Center |
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How to advance fiscal or calendar year? |
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How to post to the previous fiscal year? |
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My fiscal year (or calendar year) has advanced too far |
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How to create sales taxes |
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Non-Profit Sales Tax Setup |
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How to create a consolidated company? |
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Record of Employment |
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How to print an ROE and or how to adjust it |
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Terminating an employee |
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How to e-file an ROE? |
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Adjusting ROEs |
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Where can I get ROE blank forms from |
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I get "not validated" status when trying to submit ROE online |
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Payroll |
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How to report COVID-19 pay periods on the T4s |
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How to set up the payroll module |
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How do I create a new payroll income or deduction? |
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How to setup Payroll entitlement |
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How to setup Payroll remittance |
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How to use the online CRA or Revenue Quebec payroll calculators |
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Auto-Tax Calculations not working |
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First Payroll of new year includes week from previous year |
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Processing payroll for the new year before closing the old year |
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How to enter payroll taxes manually |
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How to create a new employee record? |
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Automatic Calculations are Incorrect |
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How to manually process payroll using General Journal? |
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EI or QPIP Insurable Earnings and/or CPP pensionable earnings are not equal to Gross Earnings |
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Reversing / Fixing posted pay checks |
article(beanstream) |
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How to update employee personal tax credits claims amounts? |
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Basic Claim amounts |
article (2023) article (2022) |
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How to adjust the vacation YTD amount |
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How to print RL1s? |
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Filing T4's and RL1's electronically |
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How to print T4s on plain paper |
Video: article |
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How to print T4 Slips & Summary |
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T4 Error: "…invalid employee" |
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What is the PIER report? |
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How to create a new payroll benefit / bonus |
article (create a new payroll benefit) |
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How do I efile T5018? |
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How to do a payroll remittance |
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How to configure CSST / RPAC/ RVER |
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T4 Summary gross pay doesn't match with employee detail report |
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Common Errors |
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Error: "Bad key file" or 0x80040702 "Failed to load dll need to re-install Sage 50 |
article (Error Number: 0x80040702...) article (error ####) |
article (Erreur ####) |
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Missing mfc120.dll or mfc140.dll |
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Cannot open company file |
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Connection Manager is missing / not installed message |
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Another User is logged on |
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Error: "Backup failed" |
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Error: "The Connection Manager could not start the database engine. …". After installing a new version |
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Error: "Sage 50 cannot open the database because the database engine reported an error" when trying to open my Sage 50 file |
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Error: "Sage 50 Accounting 20** [00**-rel\201*.*] |
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Error: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing" |
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Blacked out text |
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Error: "An error has occurred while moving current year to last year…" |
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Error: "Data inconsistencies have been detected" |
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Remote Data Access (RDA) |
EN |
FR |
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How to Setup Remote Data Access (RDA) |
article (includes video*) |
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How to give other users access to RDA |
article (includes video*) |
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If my company file is shared with Remote Data Access, can all users open the same data file saved on a server? |
article | article |
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Error: "Something went wrong" when uploading file to Remote Data Access |
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Error: "Download has failed..." when downloading company file from Sage Drive or Remote Data Access |
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Why can't I change the sysadmin email address? |
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'Paused' sharing randomly occurs in a file that is converted to 2020.2+ after opening |
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Error: "Unable to open company file" when attempting to convert Sage Drive files to 2020.2+ |
article | |
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Norton Data Protector pops up while installing Sage 50 |
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Error: "The company file is already open and shared" when accessing a company in 2020.2+ with RDA |
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How do I download a company file shared with Remote Data Access (formerly Sage Drive)? |
article | |
| Error: "This shared company is already open" | article | article |
Sage Accounting
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How to setup Sage Accounting connection in Sage 50 Canada |
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Integrating Sage 50 CA with Sage Accounting Canada |
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How to activate Sage Accounting with a Sage 50cloud Activation Code |
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Setup and Download the Sage Accounting app! |
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How to link Sage Accounting to Sage 50 |
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Office 365 (optional add-on*) |
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Common questions for Office 365 & Sage 50cloud Integration |
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How to link Sage 50cloud with Office 365 |
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What's new with Sage 50cloud & O365? |
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Sage Dashboard Setup - Get better metrics |
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Working with Sage 50 |
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Slow performance "Not Responding" |
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How to manually reverse a payment? NSF pmt etc |
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How to record and refund customer overpayment |
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How to replace a vendor's cheque that has been lost |
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How to adjust a sales invoice? |
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Remove Vendor Credit Note or Prepayment |
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How do I setup projects? |
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Allocating to Projects in Payables, Receivables and Payroll |
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How to allocate a project to a quote or order |
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I cannot allocate to a project in a Payroll Cheque Run |
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Why can't I allocate transactions to projects? |
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How to enter a budget per project with accounts? |
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Multi-currency: Foreign currency bank account |
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How can I add a foreign currency? |
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How to exit history mode? |
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Bank Reconciliation |
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How to setup the bank reconciliation for the first time or after the bank reconciliation has been reset? |
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Simplifying the Bank Reconciliation Process |
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Modifying closed bank reconciliations |
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Discrepancy and/or an unresolved amount |
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"No account has been selected" when trying to post my bank reconciliation |
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Reset the bank reconciliation |
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Bank reconciliation is missing transactions |
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Print the bank reconciliation report |
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Reconcile an account using Sage 50 |
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Save a partially completed bank reconciliation in Sage 50 |
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Bank reconciliation has a discrepancy amount of a few pennies. |
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Chart of Accounts / Database |
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How can I create an account in the chart of accounts? |
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Converting from old Sage 50 data to latest version |
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Error: "Your accounts are not in logical order. The reason is: ... " |
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Setting up your company Sage 50 data file |
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Deleting account, changing numbering or making accts inactive |
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Customizing / Personalizing Forms |
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Finding and unlinking linked accounts |
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Error: "Some essential linked accounts for this module are undefined." when I open the paycheque window. |
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Inventory |
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How do I export and import Company records? |
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How to create an inventory item or service |
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How to enter an Inventory Adjustment |
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How to void or reverse an inventory adjustment? |
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The Cost of Goods Sold Expense account is not showing the correct balance. Explanation of inventory variance. |
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Export / Import of Files |
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Importing sales invoices and other transactions in .IMP format |
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How to import/export list of accounts, clients, vendors, employees, stock or projects? |
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How to import/ export using a CSV file? |
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Import/Export Inventory |
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How to connect to the MySQL Database using Microsoft Excel |
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How to import time slip? |
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Server / Network Setup |
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How to install the connection manager on the server? |
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How to configure Sage 50 in a server environment? |
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How do I setup multi-user mode |
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Configuring a firewall |
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A network error has occurred |
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How to send invoices by email? |
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"Email MAPI error” in Sage 50 |
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Linking Gmail to Sage 50 |
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Email options is missing in Setup on 2016.3 |
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Sage 50cloud & MS Office 365 Integration |
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View this blog in French
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North America Products |
Community |
Knowledgebase |
Training |
Live Chat |
Online case |
Year-end |
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Sage 50 Accounting—Canadian Edition |
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Solve
Learn
Apprendre
Center
Sage 50 Canada:
Sales: 888-261-9610
Service: 888-222-8985
Support:888-522-2722
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