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  • Vendor overpayment

    I have paid the full amount twice for an invoice, how should I adjust for this overpayment?
  • How do I Delete complete vendor, purchases and payments to start over.

    How do I Delete complete vendor, purchases and payments to start over. I added a new vendor Jan 1, 2024 and added purchases (pay later) and then payments. For some reason it is not working out and I want to delete the whole thing and restart. Can this…
  • Restoring from Client Backup Error

    With the new 2024 version, we are unable to restore desktop version backups from our clients because it is wanting us to login on Sage Online - but as the client, not as the accountant. In the past, we would login with their "sysadmin" and password, and…
  • Sage50 Premium Accounting - Remote access not syncing

    Hi all I have Sage50 premium accounting version 2024 installed on both my work laptop as well as the office desktop. I have been using one account to sign in on both computers to access the company file, allowing me to access the company file remotely…
  • Remote Data Access Not consistent

    Good morning, I have recently been having issues intermittently, when I go to open my company and select it either through, Last company worked on or an existing company which has been shared and last used using remote data access, that it does not…
  • CSV for Import General Journal

    I'm a new user with sage 50 Accounting Canada ed, i would like to ask if there anyone could share csv form to import for general journal. Thanks
  • GL Codes

    Hello, We are using Sage 50 cloud based. I have created the GL codes but how to a create the Category name? Thank you..
  • The transaction details disappeared before matching

    Can anybody tell me how to fix this problem? I appreciate it very much.
  • Modifier le compte d'une facture

    Bonjour, je suis nouveau sur sage 50 cloud accounting, j'ai ajouter une facture, par contre je me suis tromper dans le compte du grand livre est-ce que c'est possible de le modifier ? Merci
  • Remote Data Access

    Can my current users still access my company file locally, if they do not have email addresses, once I share the company?
  • Adjustment to an invoice from the previous fiscal year to correct HST amount

    I have an invoice from the previous fiscal year that was posted, but the HST amount was incorrect...it should have been 13% instead of 15%. When the cheque was issued, the correct amount owing was on the cheque (manual cheques) and the error was not noticed…
  • compulsory annual payment

    When did Sage 50 Pro start locking people out of their data unless they paid a renewal fee ?
  • Quantum File needs to open in Premium

    Good morning. I have a Sage 50 file that was originally opened in Quantum. It now needs to be opened in Premium but it won't let me. How can I do this (I don't have access to the Quantum program anymore). Thanks! Jennifer Baldes
  • There is an Error Connecting to a Database

    Hello My Sage 50 setup includes files on another computer in my house on my same network. However, recently I had to get a new router, and no i get a message when trying to access the files that says the following "There is an Error Connecting to…
  • Make updating your sysadmin or Sage ID email address easy with just a few clicks

    Ever wondered how to change the sysadmin or user Sage ID email address in your RDA shared company? Head over to our article to find out more!
  • Using payroll to calculate employee vacation

    Ever wondered how to set up an employee's profile so that vacation owed or earned calculates when doing payroll? We have the perfect guide to help you get started. __________________________________________________________________________________…
  • How cleaning up desktop icons can help save time

    Ever wondered how to get around the message, error: "unable to open company file" in Sage 50 CA? Head over to our article to find out more about how to ensure you're launching the right and or newest version!
  • Make product activation easier with just a few clicks

    Did you know that Sage 50 CA requires a serial number and activation code to fully enable the software? We have the perfect guide to help you get activated
  • How restoring from a backup can help save time

    Did you know that Sage 50 CA allows you to create a backup whenever you need one? Eager to know how to roll back changes should you need to? Check out our guide
  • Using a computer with low hard drive space

    Ever wondered how to resolve issues with storage access and Sage 50 CA's database? Check out our guide
  • How updating your database password can help save time

    Did you know that Sage 50 only allowed 7 characters for passwords when logging on to version 2022 and older? Head over to our article with further details if you're planning to upgrade to version 2023.
  • Using Remote Data Access is handy

    Head over to our article on how to share a company data file using Remote Data Access (RDA ) to find out more!
  • Make setting up new users for Remote Data Access easier with just a few clicks

    Ever wondered how to create new user access to your Sage 50 CA company data shared via Remote Data Access? Head over to our article on how to set up users with Remote Data Access (RDA) to find out more!
  • Sage 50 CA common questions

    You have questions and we have loads of resources with answers organized for you! Be sure to check out the YEAR-END CENTER which also has Resources on: Installation Payroll Product & Tax Updates Reports & Forms Year End CheckLists We've…
  • What's new & install tips for Sage 50 Canadian Edition release 2023.0

    The new install of Sage 50 Canadian Edition version 2023.0 has a new look representing Sage's new purpose, which is to knock down barriers so that everyone can thrive! Read on below for a recap of the video: Sage 50 Accounting--Canadian Edition 2023…