Welcome to the Sage VIP Classic and Sage VIP Premier Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with peers, partners, and pros.
Increase the timeout settings by a factor .
1. Navigate to Administration > Administration > Hosts
2. Click edit on you server
3. Increase the Return Request Timeout
4. Test
The timeout is in seconds, this value should be increased cautiously…
Cause :
Syracuse user is not linked to folder users.
Fix
1. Navigate Administration > Users > Users
2. Locate the username
3. Click edit and ensure there is a linked user on the respective folder
NB. If the folder has a username that exact…
Cause :
Services failing to communicate.
Fix .
1. Test by using telnet utility
2. If telnet fails, switch off firewall
3. Test
NB. All communication ports need to be configured as exceptions on the firewall.