Sage X3 HR (formerly EMHR) Query Management

Dear Sage X3 HR User 

TheSage X3 HR General Discussion Forum is for all Sage X3 HR users to ask questions, respond to other users questions and should be the first place product related information is shared.

Where a query has not been addressed by Sage City Sage X3 HR forum the query should follow the following steps below

Sage X3 HR Support team are there to assist Business Partners and Customers to resolve any challenges you might have on the standard Sage X3 HR system. To request assistance please follow the procedure highlighted below: 

  • Complete all fields listed in the Case logging form in the link below

X3 HR Case Logging Form

Note: It is very important to complete the form with as much detail as possible. This will avoid any unnecessary back and forth emails to request more information about the query or environment

Please note the Sage X3 HR support team can only assist with Standard functionality and will not be able to assist with any customization Please see the list below of areas that are not addressed directly by the support team. In cases where assistance on customization, environment or installation are required the Professional Services team will be requested to quote for assistance.


Sage X3 HR Support