Sage VIP Classic and Sage VIP Premier

Hello, since the update of 6.1a besides other various problems that have since been sorted via patches, updates and work arounds I still have this problem which I thought would have been sorted now with the 6.2a but have not. The important notification…

Could someone please share the location of the ZIP file for download? As i do not see it under the portal. Thanks.

Hi We get the following prompt on our workstations every time we try to run VIP after the upgrade. Please advise solution.

I am really concerned, I have just realised that the ETI Utility Tool is not calculating the period sets correctly. I have installed the new patch file, (several times already), but definitely is not correct. This is a big concern for me. I refer specifically…

PLEASE ADVISE IF THE NEW ETI VALIDATION TOOL FILE HAS BEEN RELEASED

Kavitha Hope you are well? Do you perhaps know when the updated tax files for Ghana will be released?

Hi all, I have been trying to log into the Sage Portal in order for me to download the latest software update (5.7a). However, I have been trying to log in but keeps on saying that the information is incorrect that it needs to be reset but when I…

Good afternoon Usually I just entered the site code and email address to log in to the portal, and now they want a password. I tried to reset the password, but I don't get any emails to reset the password. Can anybody please help?

Morning I read through the release notes for 5.6b; however we do not submit reports to SETA - so I just want to confirm if we should still run the update? Do not want it to affect updates to follow. Kind regards Claudette

Having trouble accessing VIP Premier update due to system error.

after the update to 5.4c the ETI amounts for Apr 20 have gone very high and some also in a negative, this has also affected staff under 29 please help to rectify thank you

Will there be a new update to change the ETI from R500 to R750 as set out in the latest SARS website before the end of the month?

After Updating my system to Release 5.4b, And checked my ETI Setup which is correct. No ETI Calculated for an employee that fall into the correct bracket, only when I Select Irregular hours (Which isn't the case, Since the employee works normal hours…

Hi, Is the update available as a .ZIP file yet? The following error when trying to update through the normal installer

To my understanding the below says that we can now claim for all employees R500 regardless of age for 4 months because of the COVID 19. (and if you already claimed). And the current claims will be upped to R1500.00 Is my understanding correct? How…

I've got a problem updating some of my companies to version 5.3a from version 5.2a. I've made a full system backup when installing the new update. It gives the error "Extend 32-bit runtime not responding" when updating "ETI History file" and I have…

When you run the IRP5/IT3a Report to generate the tax certificates, the ETI values for the months of January 2019 and February 2019 is zero, and not included on the export. On all other reports the ETI values are included for the mentioned months…

If you receive the message below when doing a Start of Period into April 2019, it indicates that your system is still on Release 5.1a. In order to install and apply the correct tax tables for RSA, you will need to update your system to Release 5.2a…

Has the new tax tables for Ghana been updated for the Premier system?

The Release 5.1a update has 2 versions of the update, a 32-bit and a 64-bit installer On the Customer Zone, you will see the different versions: The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU ), handles…

This enhancement contains a runtime update that resolves: Print Previews opening on the Taskbar (new browser window with full view opens) E mployee Lookup List – duplicate characters when using search function (no duplication of numbers or letters…

You can download Release 5.0b Enhancement Update from the Customer Zone . This update includes: Reimbursive Travel enhancements Africa Tax changes and Reports Swaziland Temporary Tax Status change Income Verification changes Click here…

You can download Release 5.0b Enhancement Update from the Customer Zone . This update includes: Reimbursive Travel enhancements Africa Tax changes and Reports Swaziland Temporary Tax Status change Income Verification changes Known Issues…