Sage VIP Classic and Sage VIP Premier

Good day, We updated the Premier system to 6.1b and are not able to send email Payslips. We get the below error;

After the 6.1a update the premier was working fine and then it opened in a small windows and i am unable to make it go back to normal any advise or assistance will be appreciated.

Bulk emailing of payslips does not work and we have to email each payslip individually each month, can you please assist with the setup of bulk emailing on Premier.

Good day! I need some advanced assistance. We have a site specific allowance that is paid to employees on specific sites. However, when they move to another site, they need to get the new site's allowance amount. Some sites do not have this specific allowance…

Good day! We make use of the Leave module. I have set up my leave to account for leave expiry. This is done by moving the leave to a new line that then expires after six months. I am having trouble with the MOC to pay out the leave that is still available…

We are currently trying to reinstall ESS, but Sage consultants identified the problem as flashplayer not being installed to run the ESS install. We struggled to update ESS, and as a result, ESS got completely uninstalled, but now we can't reinstall…

Hi When printing the UI19 (real number 769) from the reports menu in Sage Premier 5.9a I receive the following error: "The given path's format is not supported. COBOL error at 00341C in VIP769.ACU" Do you perhaps a a patch file?

Hi, Has anyone had an instance where capturing the transactions in the Reimbursive Travel Transaction Batch has deleted all the historical data once the batch is validated/updated?

Good day we are checking every month our UIF declaration for rejections on the VIP Premier report, but now it came to our attention that there are rejections on the Unemployment Fund submission. These rejections we don't pick up on the VIP Premier report…

Good Day, How do GUID Codes on ESS become corrupt, as this has been happening to us for the last three months where I have had to go into ESS and merge the old GUID code for an employee to a new GUID Code? I have included a screenshot of the error…

Good day, We get this error in a Mozambique company that we worked in earlier today. Company is in period 3 of 12. Please assist urgently as payroll must be finalized for release tomorrow.

Payslip printing from Premier does not give a print preview - therefore we cannot print payslips. We use the secure payslip with hours and balances. Premier is on version 5.7b and internet explorer 11. What could the issue be?

Good day Is anyone aware or having the same issue where the Monthly Declaration files are not being imported into the U-Filing system. It has been intermittent with only July 21 - Oct 21 being present and the rest not. The new UIF Compliance Portal…

Goeie middag julle, Ek oorweeg om die privaat bydrae vir ons personeel se belasting voordeel maandeliks te laat bywerk. As ek bv nou in Feb jaar se bydrae van R12 000 wil insit - sit ek die -R12 000 in Feb en dan in Maart verander ek dit na -R1000…

Kavitha Hope you are well? Do you perhaps know when the updated tax files for Ghana will be released?

Good day After submission of our mid-year IRP5's there was a difference of +- R73000.00 owing to SARS l had gone back and reconciled IRP5's and found no differences on the submission from my side. Could there be a problem with the ETI? l have read…

Hello, I have been having issues generating the Generic Pension Fund Reports. At the point of generating to MS Excel it shows the below error: Other Nigerian Reports are generating and the Pension report is generating fine on other databases…

Hi Sage city, i have updated from premier HR from version release 21.3 to 21.9. when i first logon its giving an prompt "this database requires updating to the current version!" please ask your administrator to perform the upgrade" how do i do database…

Hi i am having challenge while installing update – Release 5.7a. The installation wizard is failing. Rebuild on VPSPS101.PAY, FAILED. Unspecified Vutil error encountered. -Rebuilding the file using E:\SageVip\Payroll\Premier>vutil.exe -r -a vp*…

Good day at first I removed Additional ETI Relief option and did a recalculation and use the ETI tool. The tool indicate that all the employee's were allocated to VIP Premier allocate to Period Set 3/ Period Count 1 and when I ran the tool the tool…

Good day, Please advise on Weekly payrolls that need to roll over into the 1st week of September, can in fact roll over in the meantime or do we need to wait for the 6th as well due to the ETI update?

We use Sage Premier: Please assist with which ACB layout to select should we wish use to upload ACB file into an FNB Business Platinum Account. FNB did provide the layout for a Bankserv (ACB) file format. When using FNB Online Enterprise the error received…

Hi All, we have an issue on one of the companies where the Perks is not the same as Company Contribution for Provident fund after company contribution changed from 7.5% to 7.6%.

Good Day, Is there a difference between the Monthly and Weekly methods for the Tax on Bonus Provision. Please can you show how it is supposed to look then I can compare. Thank you