• e@syfile error : Source Code 4582 must not be less than 20 percent or greater than 80 percent of the sum of codes 3701, 3802, and 3816

    Please assist with the following error: e@syfile error : Source Code 4582 (4000.00) must not be less than 20 percent or greater than 80 percent of the sum of codes 3701, 3802, and 3816 (37500.00) If I look at the tax screen for this indvidual the Taxable…
  • Bank Hours

    Good Morning. i Would like to find out if there is a way to Bank hours on Premier that will show on the employees pay slips, as the factory is closing for 7 Week in July and the employees are banking hours now so that they will get money when the…
  • Sage Intelligence (BIM) Error

    Hi All, ODBC works on users stations and I am able to create and run reports from there. But when we try and run the strength report we get the following error. We did the 64bit changes and can confirm that excel is on 32 bit. The error reads as follow…
  • Sage Insight

    Good day When I try to open my Sage Insight on Premier nothing happens. I tried deleting the following files and opening it again: However it still does not open. Is there a technical setting I need to check for it open?
  • UNPAID LEAVE METHOD NOT WORKING

    Good day we had a method setup for unpaid leave to pull through to the payslip and hours screen and this method was created by a consultant when we started working on Sage Premier but now the method is all of a sudden not working anymore and this is…
  • Emailing Payslips in VIP Premier

    A client of mine would want their stuff to receive their payslips on email since staff have been working from home. I did the setup using a pdf from Sage but the payslips are not being emailed. I keep getting an error message that reads "could not find…
  • ETI, AFTER UPDATE

    After Updating my system to Release 5.4b, And checked my ETI Setup which is correct. No ETI Calculated for an employee that fall into the correct bracket, only when I Select Irregular hours (Which isn't the case, Since the employee works normal hours…
  • Sage Deploy

    Hi, Is the update available as a .ZIP file yet? The following error when trying to update through the normal installer
  • EMP501 Recon Issues

    Hi, When printing the EMP501 Recon the totals on Recon sheet and the totals on the detail per employee does not add up. I have established that there quite a few terminated employees that doesn't export to the detail per employee sheet but their…