Sage Pastel Payroll

Whats new on Sage Self Service V1.20 A Transaction menu item has been created for the Admin user profile. The items mentioned below will allow the administrators to resolve items without having to log a support case. A new function to delete Company…

Getting the below error when trying to login into ESS after a setup, anyone know what to do here?

For many reasons, I would like to clear my current ESS details and start ESS again. I have tried many times to get hold of Payroll support and I have had no luck. The ESS needs to be setup from scratch. The setup is a Multi Company setup. Please advise…

Hi I added a new employee in Payroll this morning but it hasn't pulled through to ESS ! My Sage Connection is active and I have ticked Self-Service in the Preferences for this employee - I even clicked on "Upload Employees'" in the Self-Service setup…

Hi I added Parental Leave onto an Employees File in Payroll. The Days Due shows the correct number of days available. It has pulled through the Parental Leave line in ESS, but the balance available is showing as 0 Why would this be?

Good Day Its been 3 weeks now and we have been struggling with ESS and Payroll synchronizing. Information on payroll is not talking to information on ESS for leave. Leave balances are up to date on PAYROLL but incorrect on ESS. We tried calling…

Good day, I am struggling to sync the leave from Self service to payroll. All leave has been authorized but not pulling through