• Inactive employee on ESS

    Morning I added study leave to an employee in Payroll and now when I search for her on ESS she is not on the User list. When I look at the Default Approval Structure her name is there, in the right place, but it shows (inactive) behind her name. She…
  • New Sage Self Service Release V1.20 (Released 04/05/2023)

    Whats new on Sage Self Service V1.20 A Transaction menu item has been created for the Admin user profile. The items mentioned below will allow the administrators to resolve items without having to log a support case. A new function to delete Company…
  • ESS Reset Password

    Good Day My client that uses ESS is not getting the password reset email when they reset their emails on ESS. Please advise Thanks Lee
  • ESS Leave approver

    Hi How do I remove an approver on ESS please? This is my scenario DIRECTOR | MANAGER | STAFF Only the manager needs to approve leave, but after he has approved it goes to the director for approval too. How do we exclude the director…
  • ESS Recalled Leave transaction

    Hi A colleague tried to delete a leave transaction, but then the status changed to "Recalled" and now she can't get it deleted She has clicked "Cancel" and "Archive on the transaction but it stays in her Inbox as 1 unread message please help!
  • Family Responsibility Leave not pulling through to ESS

    Hi I needed to add family responsibility leave onto an employee as she reached the next 12 months cycle for her leave days. It is showing in the Payroll, but has not updated her leave days on ESS I am receiving leave requests out of ESS, so I don…
  • ESS/Payroll Payslips not pulling through

    Hi I have stopped/started the service at least 3 times, but the payslips are still not pulling through to ESS what else could be wrong?
  • ESS Not Setup on Second Company

    Hi All I am hoping someone will be able to help me. We had to move our payroll (Pastel Payroll 2023) on to my work PC as we moved to a new building and our server was going to be offline for a while. I work on two different companies within Payroll…
  • ESS having problems

    Morning Is there a problem with ESS today? Not sure if the global Microsoft problem has anything to do with this? 1. There are items in my Inbox but it doesn't show on the Dashboard 2. It is taking a long time for tabs to open 3. When I go into…
  • Sage ESS Integration

    Does Sage ESS support any form of integration? For instance if I would like to receive data of our employee leave via an API or data dump how would I be able to do that. My requirements are: I would like to bring employee leave data into our system…
  • ESS not syncing

    Hello, I tried downloading the latest Sage Connected Services 2.3.0. However, it keeps providing an error. Please can you assist to crosscheck this? My client has changed their leave balances on Pastel Payroll. However, on ESS, the old balances…
  • Leave Days on ESS not equal to Payroll

    Hello, My client has changed their leave balances on Pastel Payroll. However, on ESS, the old balances are still showing on all the employee profiles. Please how can this be updated? Regards, Akin
  • ESS Setup issues

    Getting the below error when trying to login into ESS after a setup, anyone know what to do here?
  • PAYSLIPS not on ESS

    I chose "Self-Service Payslips" on the Payroll Run and I checked all connections were successful This was at 12:15 today - it is now 16:37 and the payslips have still not pulled through to ESS! I am really starting to wonder about Sage Pastel Payroll…
  • Sage Partner Payroll ESS Reset

    For many reasons, I would like to clear my current ESS details and start ESS again. I have tried many times to get hold of Payroll support and I have had no luck. The ESS needs to be setup from scratch. The setup is a Multi Company setup. Please advise…
  • ESS new user not listed

    Hi I added a new employee in Payroll this morning but it hasn't pulled through to ESS ! My Sage Connection is active and I have ticked Self-Service in the Preferences for this employee - I even clicked on "Upload Employees'" in the Self-Service setup…
  • Parental Leave not pulling through to ESS

    Hi I added Parental Leave onto an Employees File in Payroll. The Days Due shows the correct number of days available. It has pulled through the Parental Leave line in ESS, but the balance available is showing as 0 Why would this be?
  • ESS Leave Approval

    Good day, I require assistance to resolve the following issue: An employee submitted a leave request, however the e-mail to approve / decline the request was not received by the managing approver (as set per the approval tree). The following…
  • Incorrect User Name on ESS

    Hi One of our employees had 2 User Names on ESS. One of them was deleted, as it was a duplicate. But it seems the wrong one was deleted - because now his info is not pulling through from Pastel Payroll, his leave days are wrong, and it doesn't show…
  • Adding assets on ESS

    Hi Is it only admin users and managers that can add assets on ESS per employee? When we log in as a manager or admin, we have the button "ADD ASSET" , but if an employee logs in it shows "No data available" and they don't have an "ADD ASSET" butt…
  • Pastel Payroll and ESS

    Good Day Its been 3 weeks now and we have been struggling with ESS and Payroll synchronizing. Information on payroll is not talking to information on ESS for leave. Leave balances are up to date on PAYROLL but incorrect on ESS. We tried calling…
  • ESS Password reset link

    Good day, I added new employees to Pastel Payroll, sync the data with SS and the employees appear on SS with the correct email address. I went to user maintenance and sent them a link to reset their password so that they can log into ESS. The employees…
  • ESS User Name

    Hi Am I able to change the User Name for ESS? There is a new person taking over the roll of Administrator, so would like her to have her own unique User Name Thanks
  • ESS - Username and Password errors

    An employee on ESS forgot their password to log on. I went to user maintenance on ESS and sent him a reset password link. His password was changed successfully on his side, however, every time he tries and logs in with his username and new password…
  • Custom Claims on ESS

    Hello, I created a custom claim on ESS. However, when I tried testing the claim, I noticed that the system only allows a maximum amount of 99,999.00 as a claim application. Is there a way to increase this amount, or is this the highest possible amount…