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  • changement de la date de dernière transaction

    Bonjour, Je veux changer la date de la dernière transaction du 21-04-23 au 20-04-23 pour changer la date de fin d'Exercice au 20-04-23. Merci de m'aider
  • Sage Data Service Connection Lost

    Hi, We are having an issue ever since upgrading from v24 to v28 (and now v29) that we will receive a message saying "Your Connection to the Sage Data Service has been lost. The application must now exit". The errors seems to be random no matter what…
  • Why are customers alerted when the system is down and when it comes back up?

    Why are customers alerted when the system is down and when it comes back up? Saturday 03-11-2023 was an unexpected outage and we all were left hanging with no support or acknowledgement. Customers we need to demand better than that from Sage.
  • Accounting down for anyone else? We are sorry to have to tell you this, but you have just experienced an error...

    Started at 09h30 this AM. Can't access the dashboard or any other menu items. Can't navigate to create / edit invoices from Favourites. It's not even month end though.....
  • Status 2 Disk Error

    Good day, I would like to know why this is happening to a company I restored first one month and then I restored an older copy. It works 100% and it rolls over. Then when you get to the last month it gives the same errors every time. How would we be able…
  • SBCA mal-functioning??? --- No processing can be done and system is generating journals / item code costings etc

    We need urgent response from SBCA support / development team please. For the past week, we are experiencing numerous issues on all companies listed on our profile: 1. All Trial Balances are out of balance. 2. Future dated system generated journals…
  • FYI Sage development team - you have made a server-wide BOOBOO

    Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…
  • NAVIGATION DISAPPEARED

    Dear all, I trust you are well, I have continuous issue with sage300. My NAVIGATION PANNEL keeps on disappearing. I have realized that the navigation panel is not attached with the sage page and if the navigation is not appearing then you can't use…
  • Vat Report Sales does not correspond with Trail balance Sales

    Our auditor contacted me to ask why we over paid SARS I then figured out that the VAT Report shows we generated more sales (invoices) than the Trial Balance, with quite a significant amount, how is this possible? So it seems like we made excessive…
  • Sage Accounting Down Again? 07/09 @ 13h00

    Is Sage seriously down again? I can't even reach the home page to log in: This site can’t be reached www.accounting.sageone.co.za took too long to respond. What is happening? It's the 7th of the month and we are all trying desperately to run our…
  • ERROR 522

    Well Sage what now. First the Time sheets that could not import and now Error 522. Please can we get feedback on when we will be back up and running.
  • Time Tracking

    Good day We are unable to import our monthly time sheets and Your Call center is no help. Please assist
  • Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…
  • Supplier Purchase Orders not sending

    Today's problem is that any Supplier Purchase Orders we send are not sending. Is there a problem? When will it be fixed?
  • Download/Install Error - Accounting Custom Layout Designer for Windows

    I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…
  • Sage Pastel Partner Terminating Error

    Hello House, Please what is the resolution to this following error that pop up when opening a company in Sage Pastel Partner Any assistance will be highly appreciated. Regards.
  • Feedback

    Has anyone received any feedback as to why Sage is offline? Its now been down for well over an hour.
  • System errors today 23/02 when generating customer tax invoices

    Is anyone else getting multiple errors when trying to capture on Sage today? "We are sorry to have to tell you this, but you have just experienced an error." "Access denied" And extremely slow to load. Are we in for anther round of downtime…
  • REFUND YOUR CLIENTS FOR YOUR ISSUE

    DEAR SAGE YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST....... HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY...... GET YOUR ACT TOGETHER.....
  • I think sorry isn't good enough SAGE. No more excuses, we rely and PAY for your uninterrupted service!

    We really need a real explanation as to the problem here and a time frame from senior management as to when this service will be 100% functional again. Someone needs to be held accountable to the constant let downs and break down of service. We need…
  • SageOne still cant process any invoices.

    SageOne still cant process any invoices. How must we process invoices and control stock. How must a business function?
  • Issues Issues Issues

    Oh my gosh Sage, I am sure that you lost your top IT employee and now you left with this.... Customers complaining non stop, and no end in sight to getting things right??? How do i get my data off this pathetic excuse for a accounting solution so…
  • Sage Accounting Speed and Login Challenges (to only mention a few) - 18/01/2021 #onceagain #SAGEincompetence

    We have yet to receive an update and hours has passed. Once again SAGE shows to their clients that they are incompetent. :(
  • Status 30 File 108 Error

    How can I fix the above error when trying to view a trial balance? I tried removing some a ccbtnx.xxx files as per support recommendation with no luck. Really stuck now.
  • Unable to send Test email from Company Profile under Common Services.

    Please i need assistant on the Subject above.I have entered all emailing credentials in the Company Profile under Common services in Sage300 to send a test message.It fails ,when ever i tried.Please i need urgent help,kindly find below screenshot of the…