• Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…
  • Open Batches found when running a Year End.

    Good Morning Community, Year End is here and with it some common errors and FAQ's. Getting the message 'Open Batches found' is a common Year End error and fairly easily resolved. For a step by step guide Click Here or watch our step by step video…
  • How to resolve error code 20

    On occasion when trying to open your Sage 50c Pastel Accounting software you may encounter the Error Code 20 message. This message will advise you that your Pervasive software (this is the database that Sage 50c Pastel Accounting uses) is not licensed…
  • Sending of letters out of Pastel not working - no 1000.pmd file created

    I have 2 companies that are set up exactly the same. I need to send out letters to customers, but it works on the one company but not on the other. The file 1000.pmd gets created in the company > documents > letters folder in the once company but…
  • Error Code 20: Windows 10

    Many Windows 10 users are experiencing an Error code 20, this is caused by a Windows 10 update where the option Beta: Use Unicode UTF-8 for worldwide language support is enabled. Please follow the attached links to resolve the error: Error Code 20…