• Runtime error '2147220991 (80040201)' The VSPrinter control is empty (no document to translate)

    Good day, Can I please get some information and assistance on this error. The error is only on one of our companies. I have tried the KB Report - Solution ID: 200123133446890 but with no luck. It only happens when trying to print to A Customer…
  • Pastel download and communication 32 bit

    Good day any information on the Task will be much appreciated What ever this task is, is very resource resource driven and customers are not happy. Customers computers become very solo, till the point where it's unusable and the keep needing to…
  • Black screens Distorted display

    I am using Windows 11 Pro, Terminal Server. But when the users are working on the RDP on the Terminal Server the experience Black screens Distorted display in the SAGE Software. Then they close the software and reopen it everything works. They are Working…
  • Error Code 5 " Invalid procedure call or argument" : On Open-item Customers

    Hi There We're experiencing an error code 5 "Invalid procedure call or argument" on Pastel V19.3.5 When selecting a customer code in the Cashbook or Journal processing screen, just as we are about to move to the next line the error is triggered. …
  • Bank Manager error - unhandled exception

    Hi, please assist urgently. We get below error when we click on "Create Batches"
  • Top 10 trending topics - August 2021

    Good Day community, Want to keep up to date with the latest solutions to currently trending issues or just want to know how to process a specific function? Click Here to view out interactive info graphic with step by step KnowledgeBase Articles…
  • Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…
  • Top 10 trending topics - July 2021

    Good Day community, Want to keep up to date with the latest solutions to currently trending issues or just want to know how to process a specific function? Click Here to view out interactive info graphic with step by step KnowledgeBase Articles…
  • Runtime error 6 when trying to update invoices

    Runtime error 6 when trying to update invoices or the update process take long that you have to close program via Task Manager on Version 19. This usually occurs if the batch has many invoices. The issue has been resolved on build 19.3.3. Click here…
  • Grayed out fields on Point Of Sale 19.0.2

    Hello, I have a challenge with one computer which has grayed out other field on POS on invoicing, quotation etc. the grayed out fiels are Quantity, Description, Ex price and discount basically only code is the only field which is not grayed out. I haved…
  • View the Sage 50cloud Pastel Accounting Newsflash - August 2020

    Stay up to date with the latest news and trends in support by viewing the newsflash for August 2020. Sage 50c Pastel Accounting Newsflash - August 2020.pdf
  • Loadshedding errors

    Good Afternoon community, In the last few days since loadshedding we have noticed a drastic increase in the following errors being reported: Pervasive error code/ Status 94 Error code 20 Status 116 Status 161…
  • Open Batches found when running a Year End.

    Good Morning Community, Year End is here and with it some common errors and FAQ's. Getting the message 'Open Batches found' is a common Year End error and fairly easily resolved. For a step by step guide Click Here or watch our step by step video…
  • How to resolve error code 20

    On occasion when trying to open your Sage 50c Pastel Accounting software you may encounter the Error Code 20 message. This message will advise you that your Pervasive software (this is the database that Sage 50c Pastel Accounting uses) is not licensed…
  • Status 22( A File in your company databas has become corrupt... File (Euro Codes - Acceuro.dat)

    Hi We were having an error on a company pastel file in version 18.2, Error Code 5 - Invalid procedure or call argument) We then loaded the new Sage 50c(Ver19.2) and tried to open the company in the new version. We now get the following error in Ver…
  • Sending of letters out of Pastel not working - no 1000.pmd file created

    I have 2 companies that are set up exactly the same. I need to send out letters to customers, but it works on the one company but not on the other. The file 1000.pmd gets created in the company > documents > letters folder in the once company but…
  • Datafix - Who do you contact?

    Good day Our data integrity in the system is giving errors, the inventory has blank codes and some codes has corrupted. Customers is doing the same. We have logged a support call, but no response. Who do we contact for a fix?
  • Important information required when posting a question to get help Quickly!

    When posting a question or seeking assistance there is certain information you can provide to get assistance quicker. Please ensure that where possible you provide a screenshot of the problem Please provide full details i.e. I am receiving a status…
  • Need to send your company dataset in for a Datafix?

    Need to send your company dataset in for a Datafix? Unsure how to get the data through to us, do not worry below are all the steps and answers your require to get your company dataset fixed as efficiently as possible. You will need to contact support…
  • Error Code 20: Windows 10

    Many Windows 10 users are experiencing an Error code 20, this is caused by a Windows 10 update where the option Beta: Use Unicode UTF-8 for worldwide language support is enabled. Please follow the attached links to resolve the error: Error Code 20…