• ESS Forgot Password

    Good day When an employee uses the Forgot password option on the ESS profile, the email is received with the link, after the new password is entered the system gives an error. This is the case with all employees, we are on MCS, is this an issue cloud…
  • Synchronizing Employee ID Number & Bank Details

    Is there a formula or way to synchronize an employee's ID Number with their active Bank Details from their bank(s)' database?
  • ESS- Unable to change your password

    Hello, Please how do we resolve this issue. Trying to change the password for our account. Regards, Akin
  • how to Download report to check performance appraisal status?

    Hello everyone, I need to download a report on WebESS People online to check the progress of our performance appraisals. However, the report i can download only indicates whether the contract has been initiated, in process or approved and does not…
  • ESS Coming Soon Error

    Hi, We are getting the below error at a new client, new implementation. Does anyone know this error or have any idea on how to fix this, have double checked the setup within People and all seems in order.
  • Why is the development plan option not displaying on WEBSS?

    The development plans option is ticked for both the user settings and direct reports to in the company rule setup detail, but the option is not pulling through to ESS?
  • Sage Mobile App Error

    After all the configuration that includes 1. 8943 Port opened 2. SSL binded with the port 3. Valid SSL 4. Reverse lookup creation I am unable to see my leaves and other details on Sage Mobile App. Details of the employee are visible but unable…
  • P9/ TAX CERTIFICATES ON ESS FOR KENYA,UGANDA,SOUTH SUDAN

    Hi, Kindly check P9/ Tax certificate on ESS, most clients are asking for it, is it possible for development to put it on ESS. Regards, James Mbote
  • Web ESS profile is inaccessible by end user

    Good day, Kindly assist, end users are unable to access profile on Web ESS. All ports are open for Web ESS. The profile is accessible on the server were Sage 300 People is installed. Thanks Owen
  • Unable to show inbox item

    An entity was created only to approve Leave and Claims in ESS, However, the user can view the Leave inbox item but unable to view claim inbox item.
  • Generic Exception Error when viewing payslip in WebSS

    When a user access WebSS to view the payslip they get an error - Generic Exception - Item has already been added. Key in dictionary: '1437' Key being added: '1437' A few things needs to be in place. 1. On Company Rule > Default Rules a Payslip Layout…
  • Fixed Asset Register

    The rate and useful economic life of the asset is in 3 yrs and should be 36 months,the systems is in month.Please, Can someone help where should i go and make changes ?
  • Display name Format

    Did you know you can change the format of the Display name field that appears in the Employee screen under Employee management as well as on reports and WebSS? To change the format, follow the below steps On the Navigation pane: Expand: Parameters…