• ESS Forgot Password

    Good day When an employee uses the Forgot password option on the ESS profile, the email is received with the link, after the new password is entered the system gives an error. This is the case with all employees, we are on MCS, is this an issue cloud…
  • Maintenance Notice: Sage 300 People Managed Cloud Services (MCS) - Thursday 15/12/2022 12:00 - 14:00 SAST

    We are aware of an issue affecting some customers in South Africa, preventing them from receiving emails sent from Sage 300 People on Managed Cloud Services (MCS). Our Cloud Operations team are currently implementing a fix to resolve this issue. The…
  • Synchronizing Employee ID Number & Bank Details

    Is there a formula or way to synchronize an employee's ID Number with their active Bank Details from their bank(s)' database?
  • Process Administration

    Good Day I want to transfer an employee to another company but I can't because of sick leave with the following Status: How can I move past this? Thanks
  • ESS- Unable to change your password

    Hello, Please how do we resolve this issue. Trying to change the password for our account. Regards, Akin
  • how to Download report to check performance appraisal status?

    Hello everyone, I need to download a report on WebESS People online to check the progress of our performance appraisals. However, the report i can download only indicates whether the contract has been initiated, in process or approved and does not…
  • Generic Exception Error when Disputing when Acknowledge & Dispute button option is selected.

    Good Day Team, I am getting a message reading : " An exception has occurred within the Sage 300 Web Self Service application. Please contact your administrator." This happens when employees are disputing their performance review results and therefore…
  • Claims Attachment Mandatory

    HI, When setting up a Claim and I click "Use Custom Features" so I can make Attachment Mandatory, the claims does not show again on the WebSS. Kindly help.
  • Web SS Landing page shows blank

    The Web self service page shows blank
  • Performance Contract Initiation

    Good Day I need help with the following error for contract initiation: Invalid User: Csla.Security.UnauthenticatedIdentity We do not use authenticator for users, how can I resolve this? Kind Regards
  • ESS Coming Soon Error

    Hi, We are getting the below error at a new client, new implementation. Does anyone know this error or have any idea on how to fix this, have double checked the setup within People and all seems in order.
  • ESS Page Log in Error

    Good day, We have an ESS log in error, when we try to log in after entering credentials its directing us back to the log in screen even after upgrading to the latest version . what is the solution to this?
  • attach proof of banking

    Hi, We want to open the option for people to change their banking details through WebSS. In the manual the screen on ESS as the option to attach supporting docs - but our WebESS does not. Where do I add this option so that it reflects on WebSS
  • Why is the development plan option not displaying on WEBSS?

    The development plans option is ticked for both the user settings and direct reports to in the company rule setup detail, but the option is not pulling through to ESS?
  • Sage Mobile App Error

    After all the configuration that includes 1. 8943 Port opened 2. SSL binded with the port 3. Valid SSL 4. Reverse lookup creation I am unable to see my leaves and other details on Sage Mobile App. Details of the employee are visible but unable…
  • P9/ TAX CERTIFICATES ON ESS FOR KENYA,UGANDA,SOUTH SUDAN

    Hi, Kindly check P9/ Tax certificate on ESS, most clients are asking for it, is it possible for development to put it on ESS. Regards, James Mbote
  • Web ESS profile is inaccessible by end user

    Good day, Kindly assist, end users are unable to access profile on Web ESS. All ports are open for Web ESS. The profile is accessible on the server were Sage 300 People is installed. Thanks Owen
  • Release 19.4.2.1 WebSS Errors

    Good Afternoon, I have done some upgrades on test environments to 19.4.2.1. However, after a successful update of the system, I cannot login to WebSS. Errors include; 1. A software upgrade is required. Please contact your system administrator (on…
  • Performance Contract Step-By-Step Guide

    Good Morning, Kindly assist with a step-by-step guide to Performance Contract in WebSS. The technical bulletin does not explain detail especially after contract initiation, the steps that follow. Thank you
  • WEB SS PROFILE DROP DOWN LIST NOT ACCESSIBLE WHEN USING HTTPS

    I am try to secure the Web SS with an SSL certificate so we use https. When i enable SSL the profile drop down list does not load, the browser is blocking this content. and i have to manually allow the scripts.
  • What can I check if I have Leave Definitions missing from Web Self Service/ESS?

    From the Navigation Pane Expand Self Service Expand Setup Double click on Process Definitions Linking Click on the Process Definition in question Ensure your Leave Definition workflow setup as below: From the Navigation Pane Expand Company Management…
  • Unable to show inbox item

    An entity was created only to approve Leave and Claims in ESS, However, the user can view the Leave inbox item but unable to view claim inbox item.
  • Generic Exception Error when viewing payslip in WebSS

    When a user access WebSS to view the payslip they get an error - Generic Exception - Item has already been added. Key in dictionary: '1437' Key being added: '1437' A few things needs to be in place. 1. On Company Rule > Default Rules a Payslip Layout…
  • Fixed Asset Register

    The rate and useful economic life of the asset is in 3 yrs and should be 36 months,the systems is in month.Please, Can someone help where should i go and make changes ?
  • How to reset password for an ESS user by Report To Manager

    Login to ESS. Click on the drop-down selector next to the ‘Welcome [user]’ and click on Manage Team. The Manage Team functionality is only visible to users who have been set up as a Report To Manager in the People system. A list of users that report…