• Undoing to re-bill differently

    My client asked to have a write off show on the bill for a particular customer. It seems you can't apply a write-off unless a bill is generated, so I generated the full bill, applied the write off and printed the second bill showing the correct balance…
  • electronic billing -- third-party processor reduced our payment

    Our new third-party processor cut out $210.00 of fees we billed on our first electronically generated bill. Is there a "standard" out in the world about how to handle this situation? Do we go ahead and approve the original bill, then show CREDITS on the…