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  • Decreased Invoice - Still See Balance

    I used the Decrease Invoice feature for the first time in October. The Decrease Invoice is applied to the correct invoice, and the invoice shows as Paid in Full. Unfortunately, December's invoice is off by $488.00. The A/R is showing the correct balance…

  • I had to make a fake invoice to clear credits that I couldn't delete - now AR shows a different amount than the "previous balance" on bill. What did I do wrong or is it a glitch?

    I had to make a fake invoice to clear credits that I couldn't delete - now AR shows a different amount than the "previous balance" on bill. What did I do wrong or is it a glitch? I have been trying to fix wrongly applied payments and when I made some…

  • electronic billing -- third-party processor reduced our payment

    Our new third-party processor cut out $210.00 of fees we billed on our first electronically generated bill. Is there a "standard" out in the world about how to handle this situation? Do we go ahead and approve the original bill, then show CREDITS on the…

*Community Hub is the new name for Sage City