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  • Recently filed W2s are not listed in Aatrix History button

    We recently filed 2023 W2s and completed the process except printing the employee copies to pdf for our records. I understand that the Aatrix files are located inside the company folder on the server where they were processed and we can see them there…

  • 1099 AAtrix Error

    Is anyone else receiving an error when we try to finalize and pay for our 1099s. I've tried mulitple files and credit cards. It also immediately pops up so it isn't timing out after 5 tries. "An error occurred uploading the payload file. Error uploading…

  • Federal Tax Forms Not Populating Company Information in Latest Update

    Is anybody else having problems with the Aatrix payroll tax forms (5-4-1, 5-4-2) not populating after the latest software and forms updates? Last Friday the forms worked fine for me. Today I updated to the latest version of Sage and the latest (required…

  • New CRA Requirement on Dental Coverage Reporting on T4

    With the new CRA requirement that all Canadian employers now identify if dental coverage was available to each employee (the new Box 45 on T4 or Box 015 on T4-A), when can Sage users expect the update for this? As it will be required to go in on an…

  • 2023 941 Form not available in Federal eFile and Reporting window

    I have done all the updates, but only see all the 2022 reports. Have I missed something or is it just not yet available?

  • MA PFML Aatrix Form Blank

    Hello, we applied Update 5 to Sage 18.4.1 and when we run the MA PFML report the filing ID and all records are empty. The forms were updated from Aatrix and the form date comes up as 9/2020, I need help on why the report is not populating when we haven…

  • Aatrix Ohio 3rd Quarter Unemployment Report

    Has anyone else tried to run the 2020 3rd quarter state unemployment reports out of Aatrix and found that only 2nd quarter is there?

  • Bonus Pay ID

    The new update has caused a problem with the Bonus Pay ID. The bonus pay ID amount is not pulling into Wages, Tips and Other Compensation in Aatrix. This has never been a problem prior to the latest upgrade. My office was informed we can no longer use…

  • Aatrix Forms crashes after upgrading forms in Sage CRE 300

    Running Sage CRE 300 Version: 18.2.2 (18.2.2) on Windows 2008 R2 server I upgraded Aatrix forms today (Nov 28 2019) in Payroll after an update prompt. Now going into "eFile and Reporting" it crashes with the following message: AatrixForms has stopped…

  • Aatrix Updates - Is there a workaround instead of giving users admin access?

    In the past I can remember an article on permissions that could be set to allow users to update Aatrix without admin involvement. Anymore, I cannot find the article. I had the file paths documented and tried setting these permissions, but since moving…

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