• Payroll errors in previous year are messing up 2024 payroll YTD calculations

    The answer is yes! Let me explain, I followed the year-end guide. I ran the audit, I repaired the errors listed in the audit, I ran the audit again to check for errors. There was zip, zero, zilch errors reported. I proceeded to close 2023 payroll. Everything…
  • Possible to correct multiple sick / PTO records at once?

    We have at least a couple hundred payroll records where PTO (sick time) was used while we were running the broken version 24.2.103 of Sage. The process for fixing these, listed as the resolution to defect # 39917 is a manual process for each individual…
  • Earnings and Payroll Don't Match

    From 5-2-1 Employees, we have an employee whose Earnings show $875 more than their Payroll totals. (the two Buttons at the lower left) Report 5-1-9-31 (YTD Earnings) is $875 higher than Report 5-1-2-41 (Payroll Check Register Totals) How is this even…
  • Invoice Details Disappeared but Grid Total Remained in 11-2 Service Receivables module

    I have an order in 11-2 Service Receivables that originally had parts, quantities and price in the Invoice Details grid - that calculated up to a total that was emailed as a Quote to a Client. Today, the grid on the Invoice Details tab for that order…