• AP - This program is about to close. See the journal in the following location

    We started experiencing this issue 2 days ago and it seems that we are unable to get past the error. When trying to make a payment in Sage AP, my user gets the following error when trying to submit: This program is about to close. See the journal in the…
  • Job list disappeared from Timberscan

    All of our jobs have disappeared from Timberscan and we can no longer select for routing. Any advice?
  • Error trying to Move PJ Jobs to Archive folder

    We are trying to move closed jobs in PJ (Project Management) to an archive folder to reduce the size of our database, We have tried multiple times with no success. Things that we have tried. 1- set up a new dummy company to move to 2. tried to move…
  • Issue with the update since upgrading

    I have tested this in completely separate workspaces (different clients, different provinces, different computers) and am getting a similar result. V 25.3.84.0 - Canada In enter credit card receipts; no vendor, but select a job; in the AP lines, enter…
  • Payroll errors in previous year are messing up 2024 payroll YTD calculations

    The answer is yes! Let me explain, I followed the year-end guide. I ran the audit, I repaired the errors listed in the audit, I ran the audit again to check for errors. There was zip, zero, zilch errors reported. I proceeded to close 2023 payroll. Everything…
  • what does pervasive error code 54 mean and what do I need to do?

    what does pervasive error code 54 mean and what do I need to do?
  • Terminated Employees Disappeared after Payroll Archive

    After our 2022 payroll was archived, we can no longer see Terminated employees (status = 5-Terminated) in the current version. We still can see Laid Off employees and employees that Quit but no Terminated employees. This was not a problem when we archived…
  • Possible to correct multiple sick / PTO records at once?

    We have at least a couple hundred payroll records where PTO (sick time) was used while we were running the broken version 24.2.103 of Sage. The process for fixing these, listed as the resolution to defect # 39917 is a manual process for each individual…
  • I have a Purchase Order that is showing in committed cost but has completely disappeared. How do I resolve this?

    I issued a CO to an existing PO last week, printed and sent. It was there, I have the proof. This week the PO is not showing in a PO Log but the line items are showing under committed cost. I have no idea what happened. Any help would be appreciated.
  • Sage 300 CRE - COST CODE ISSUE/ERROR - Cost Code Not Allowed to be set up or used for a project.

    I have 2 Cost Codes that have randomly stopped working for 2 users. I am the Admin and it won't let me use them for 1 specific job only. The other 2 users is for any project. Won't allow them to be used when entering a Change Order Request in Project…
  • Work Order details mysteriously moving to an unrelated work order for a different client and deletes the values that were there.

    Work Order details mysteriously moving to an unrelated work order for a different client and deletes the values that were there. Any ideas on how this happens and what we can do to prevent it?
  • Anyone aware of v23 issue daily payroll line numbers in report

    In a custom report showing line numbers for daily payroll data, line 5 shows as line 5,000, line 9 as 9,000, etc. See picture below.
  • BL generating it's own invoices without prompting?!

    We do almost all Cost-Based invoicing. In the past few cycles, billing has been generating invoices un-prompted! Has anyone else experienced this? Our process is as follows: 1. Generate Work in Progress for ALL jobs 2. Generate Cost Based invoices…
  • SAGE Estimating Error message "boolean not recognized"

    Hello, this has happened on two of the take off templates I have been working on while trying to add bid items. I have attached a screen shot of where I have been adding the bid items in the take off templates also. Is this what could be causing the error…
  • Unprintable characters found

    Sage 300 Construction and Real Estate v20.3 After running “File Doctor” we notice several errors. I found the client record with the unprintable characters error and manually replaced the text without any special characters. A re-run of “File Doctor…
  • Application Missing

    Accounts Payable Application is missing. Help! I am working on Sage 300 Construction and Real Estate version 18.2.2
  • Receipt Adjustments impacting GL. HELP

    GL overvalued vs physical inventory at year end. I believe it's being caused by a lot of Receipt Adjustments that don't have a location showing in them. Is anyone else having/had this problem? What causes Receipt Adjustments and why do they overvalue…
  • AR Sales Tax District field Randomly being filled

    FormerMember
    FormerMember
    We are seeing a strange thing happening and wondering if this has happened to any one else. Occasionally, we are seeing strange entries in our AR Sales Tax District field in AR Jobs. These entries do not match the project location. We are removing them…
  • Possible Data Corruption

    Sage300 CRE Version 17.1 Rev6 We had a power issue and the database server shut down unexpectedly during operations. After the server was powered on again, several users complained they were getting errors in the application. We tried restarting the…
  • Service Profitability Reports STILL NO COST DATA

    FormerMember
    FormerMember
    After this latest update 21.3.39 Sage 100 Contractor, the service profitability reports are still not showing any cost data. When will this be corrected?
  • Server hard drive filled SageReplicator .slg files?

    The Sage 300 CRE C: drive filled up and caused the Data folders to look as if the rights had been removed. It was caused by .slg files like this: "C:\Users\Public\Documents\GlobalSettings\SageReplicator\4148 - 131882004005307603.slg" There were only…
  • Made Copy of Company - GL - Incompatible Account Format

    FormerMember
    FormerMember
    Created a New Company for testing purposes - copied all applicable files into new company per online instructions. Everything in new company seems to look OK, except the GL accounts had a different format (the - and . appear to have been removed). In…
  • After upgrading Sage 15 to 16 - Inventory File Upgrade Error "Can't Start a support ticket on-line???"

    Year end is always a pain but this year upgrading from 15 to 16 I have trouble upgrading files in Inventory. The error is Field 'useunits' must have a value. So somewhere in the Inventory database the default value for "useunits" has not established or…
  • Earnings and Payroll Don't Match

    From 5-2-1 Employees, we have an employee whose Earnings show $875 more than their Payroll totals. (the two Buttons at the lower left) Report 5-1-9-31 (YTD Earnings) is $875 higher than Report 5-1-2-41 (Payroll Check Register Totals) How is this even…
  • Invoice Details Disappeared but Grid Total Remained in 11-2 Service Receivables module

    I have an order in 11-2 Service Receivables that originally had parts, quantities and price in the Invoice Details grid - that calculated up to a total that was emailed as a Quote to a Client. Today, the grid on the Invoice Details tab for that order…