• Ts.ctl file in use during backup vs 17.1.8

    Here's a new problem after installing 17.1.8 update (not a problem with 17.1.7): Common Tasks - Tools - File Tools - Backup The "ts.ctl" file is in use when we try to use file tools to backup our data. The knowledgebase leads you to various methods…
  • Backup users & user roles.

    Hello. We would like to take a backup of all our 300 CRE users & user-roles. What folder(s) do we backup in order to do this? is there anything to watch out for when doing a restore of this data?Thanks.