• Seeking Expert Support

    Our organization still uses Sage Businessworks 2018 as a historical parts lookup. We have fully upgraded to Sage 100 2021 and use that as our main ERP, but it only has a 7 year look back, and in BW we have a look back that goes farther, and houses older…
  • Unable to download BW 2021

    Hello! When attempting to download BW version 2021, this message pops up: Sorry, there has been an error We are sorry for the inconvenience. It seems you are not authorized to view this document. My support plan is current. What's weird is that…
  • BusinessWorks 2013 Profile Setup Error

    I keep getting This error when trying to launch BWProfile.exe to setup the BW Profile. I have no other apps open while launching but I still get the same error every time. please advise.
  • KB#17609

    I'm fairly new here, and can't find KB#17609. I'm having issues resolving issuses installing for multiple users. I'm getting the same errors explained in 17609. Could someone please help me out? Thanks alot!!!
  • SMTP Service Fails with BusinessWorks 2018

    Hello, I just installed a clean copy of BW2018 + SP 2 on a Windows 2008 Server which was used for email and IBM Lotus Domino servers. For some reason, BW2018 seems to be interfering with the SMTP service. Our email server stopped working. I uninstalled…
  • Is there anyway to automate the BWprofile install?

    I have users that rotate computers, or sometimes I need to sub in a spare when one goes down. This should be a simple operation if business works was already installed on the admin account on that computer. Unfortunately the Business Works profile has…
  • Installing Service Packs

    This is likely an obvious answer; however I want to confirm I understand how to install a service pack. What the documentation/videos have not been clear to me about is this: Do I need to install to the server first before installing to the clients? Does…
  • Installation

    I downloaded BW2015 and tried to install it on the server but it asked for the Product Code? What is it? Please guide me through this. Thanks! The old BW2009 is on another old server (disconnected.)
  • Multiple server installations

    Can I install BusinessWorks 2013 on two different server locations for the same company and under the same license?