• automatic backup at end of day

    Can anyone direct me to how to perform an automatic end of day backup say to the C: drive or OneDrive? 2018 version BW
  • Software validation

    We are in the medical device industry and use BusinessWorks 2018. A new regulation requires that software being used (whether for accounting purposes or operation purposes) has to be validated to assure the software performs as stated. Does anyone know…
  • Inventory Control Build

    I am having an issue with building parts in BW2018. When I build a part, component parts that are being used and are being taken out of inventory. There are some parts however that their costs do not hit the general ledger. That is, if I run a journal…
  • Modify Enhanced Tax Reporting and eFiling for Unemployment report because employee moved

    We are a Maryland company with our office in Maryland and Maryland unemployment insurance. I have an employee who moved from Maryland to DC in the middle of the year but still works at our Maryland office. When he moved we created a new Employee ID for…
  • SMTP Service Fails with BusinessWorks 2018

    Hello, I just installed a clean copy of BW2018 + SP 2 on a Windows 2008 Server which was used for email and IBM Lotus Domino servers. For some reason, BW2018 seems to be interfering with the SMTP service. Our email server stopped working. I uninstalled…
  • Posting dual-party payment

    Hello, Is there a way to process/post dual-party checks for a contractor (A/R) and vendor (A/P) in Businessworks? Thank you, Brenna T
  • Consolidation account

    How can I set up a consolidation account from general ledger accounts that are NOT in continuous range? This would be for the Balance Sheet. For example, we have Trades Payable Consolidation # 2100. But the GL account ranges are 2110 to 2120, then picks…
  • Our month-end close time has increased from 1.5 hours to 6. Any ideas what is causing this?

    We are a growing company, but our month-end close time has increase so dramatically I don't think it's a symptom of our modest growth in transaction volume. Has anyone else encountered this problem?
  • Chart of Account

    Is there a way to increase the number of digits of existing general ledger account numbers from 4 to 6? Like from 2042.000 to 204200.000. (New to Sage BusinessWorks; inherited setup.)
  • After a Power Outage - problems loading Business Works from just one workstation

    One workstation, who was running Sage BusinessWorks at the time of the power outage, can no longer run BusinessWorks from her computer. She can login from others' computers without a problem. When she does try to open BW, we get the following error: …
  • Installing Service Packs

    This is likely an obvious answer; however I want to confirm I understand how to install a service pack. What the documentation/videos have not been clear to me about is this: Do I need to install to the server first before installing to the clients? Does…
  • Does anyone how I can change (import) part methods to Absolute for multiple items at once?

    I have tried looking into the Enter global Global price changes and global part change and it only give me Base, Line, and Margin, but Not Absolute option. I have 200+ items I need to change to Absolute so that I can import pricing on them. any ideas…
  • Accessing File Problem

    I am the volunteer treasurer of a non-profit org using BW 12.3. Our bookkeeper of many years is very ill, and will not be able to continue. I am trying to learn BW well enough to keep things going until we hire a replacement. I was a cpa many years ago…
  • Sage Businessworks End of Life - How much longer will Businessworks exist?

    Just curious to know how much longer sage businessworks will be supported? We have just upgraded to 2015 and is working fine. However, we are curious/concerned to know how much longer businessworks will be supported. Should be considering a change to…
  • Journal Entry Posting To Jobs

    How do I post a journal entry to a Job? I have set the parameters in the Job Costing Module to accept postings from the General Journal. However, I do not see where to code the Job in the Journal Entry input screen.
  • HTML pages for all users will not display

    I am running BWG 2015 SP1 (recently updated) and the HTML pages for all users will not display. I am talking about the HTML\start_us.htm and the like in the right navigation pane. I feel it has to be permissions, but can not find any KB's on permissions…
  • AR Customer Statements

    I have a problem with printing AR customer statements. I select "Past Due" under "Customer balances to include" and print directly from the statement screen (not from a preview screen) but the entire open balance keeps showing up for the customer. I checked…
  • Adjust the customer and invoice description after posting

    In Sage BusinessWorks, we have a customer that is specifically for walk ins called "CASH". I have an invoice for a customer that was paid with cash before the invoice was "posted" and now my boss wants this detail adjusted to change the customer from…
  • Problems authenticating via ODBC

    Yesterday I upgraded from BusinessWorks 2012 to BusinessWorks 2013. I also reinstalled Windows on the UPS Worldship computer. That computer previously connected to BW via ODBC. Sage KB #17817 covered using the CreateDSN tool and now within Windows Vista…
  • Listing Packing Slips on an AR Invoice

    I see on the printed AR invoices that there is a spot that can list Packing List, but when posting an AR invoice, I cannot find where to edit this particular line. We have been resorting to using a "comment" in the Line Items section of the invoice…
  • HSA and direct deposit

    Using BusinessWork 2013 sp6, and using direct deposit file upload to our bank. We are adding an HSA plan effective July 1, so I'm trying to get things set up in payroll. How do we (or Can we) do the pre-tax employee deduction and employer contribution…
  • Sage Businessworks 2013 Install Problem for 64-bit Computers

    From what I'm seeing, the Client Setup program is making a mistake during the installation when it comes to 64-bit computers. The 64-bit version of Windows actually maintains two sections: a 64-bit section and a section that maintains compatibility with…