Is anyone else being asked to pay $900 plus on top of Client care to clean up error history??? Seems fishy to me. I just had 2023 installed and it was working and now i moved my computer to my desk it is not working. But....they can fix it in 2 hours…
I am trying to apply the Sage 2020.1 update. During the update, when it scans for corruption it says that PL_JournalPDFLog.M4T has an ambiguous "file discrepancy" in it. The instructions say to simply Rebuild Key Files for any discrepancies, but alas…
Hello,
I was wondering if anyone else ran across this issue and if so, how it was resolved.
We have identical item numbers that appear when we search for an item in item inquiry and item maintenance. Selecting one of the item numbers results in…
I am using Sage 50 Canadian Edition 2021.1 I used "open as an admin" to open the sage program. I am in the single-user mode and logged in as a system admin. I have some issue that cannot post into a future date. cannot add departments in payroll. when…
We have noticed over the last few months that we will enter sales order or invoices, print a paper copy, open it again and email a confirmation to the client, than days later the record is missing. This doesn't happen every day but it does happen a few…
We are certain that it wasn't a duplicate entry as it's not showing anywhere else in Sage, only on the original invoice as a negative credit. The erroneous negative Other Credit showing on invoice and not a duplicate payment or journal entry. Cannot delete…
Quantum members get the same level of service that a Pro user does.
Company accounting is down.... 4 level 1's have tried to assist but all say it needs to go to level 2.
#1 Tried to call several times and have stayed on hold for hours....... no pickup…
Hi Everyone :),
First time here so please go easy on me.
I am in charge of IT at this institute and yesterday my CFO called me and said that the accountants told her about a wrong entry that has been made couple of years back (3).
the entry is…
Following a recent data corruption in sage 50 linked to SageDrive and discussions with the support team I have discovered that Sage can corrupt its data if your internet speeds drop below the required minimum. I was told that the corruption is my error…
If I go to RECEIVE MONEY to check what a customer owes, it says 1,500. When I go to the customer field "MAINTAIN CUSTOMER", it shows they only owe $1,000.
I ran a "DATA VERIFICATION" and its showing me nothing is wrong.
What other steps can I take…
I am trying to support a client running Timeslips 2006 (I know, I know), and he is received error messages when opening the program: "your database has an error in an index file. This is not dangerous to your data and can be easily corrected"...and so…
I have a client who I just started with. They are seeing lots of issues which look like bad data corruption. The previous guy recommended they reboot the server whenever things hung up, so I think whole batches of data have been lost. BW still functions…
We have noticed that the CompanyID field in the GLJED table does not tie up with the actual company AUDTORG field.
The bulk of the record have the correct company ID, however many have either blanks or random company ID's
I have checked this at several…
While trying to restore a SQL server backup for one of our Sage databases, the process returned a restore error. Upon research i found out that the DB may have been corrupted. What can be done to recover from this?
Priti
We're currently on Sage 100 2014 (Non SQL) and we're currently running into the issues where we are being sent names containing certain ranges of extended ascii characters.
For now, we are going to limit ourselves to the first 127 in the ascii table…
Have an issue with what I believe is a corrupted date value. It resides in purchase order detail required date and PO header PO date.
Running the open order report on "required expire date" for date greater than 12/30 will result in "Vendor Code 9"…
Once every 1-2 weeks I rebuild all sort files and am wondering if I should also be rebuilding the key files? Is there any risk/downside to rebuilding the key files? Also, when I am running the utility do I want Integrity Check and Optimize File checked…
Our Sage 100 version 4.40 server had a few files fail the integrity test with either read or write errors. I selected OK to rebuild them but now all the records are gone. The log file shows all the records were recovered.
Is this normal?
I can import…
Once every 1-2 weeks or so I have to get in after hours to rebuild sort files, in our old business system a similar process was scheduled to run each night. Does anyone out there have a script or other method that would allow for scheduling a rebuild…
So I had a some power issues last week on the server, fixed that but it seems GL.BTR is corrupt. (i think)
Basically cant post invoices.
The error is in GL.BTR
Tried this:
https://partners.sagenorthamerica.com/irj/go/km/docs/sageKM/Sage%20BusinessVision…