• Payroll syncing getting error

    At the end of December, I replaced all of our computers - server went from 2012 to 2022, and workstations went from 10 to 11. Ever since then we have had this problem and nobody has been able to tell us what the problem is so far. When we go to do payroll…
  • Sync employees for HR testing

    I would like to only sync 2 employees as test subjects to see what access they have to Sage HR. Is that something that I can do? Or do I have to sync all employees? Thanks, Lisa
  • Unable to download company files, after connecting to Sage Cloud.

    Not a Question but an answer to what many Sage Support techs are not aware of: in the past few weeks we have upgraded to a few remote licenses to access our company accounting software remotely. In doing so we set the main company to shared mode. On the…
  • Sage 50 Accountant 2019

    I have Sage 50 Accountant 2019 standalone version installed. I was using it yesterday (July 31, 2023) but today, Aug 1, 2023, when I launch the application, it is trying to find a Sage activation server. It fails to find an activation server, gives an…
  • I pause sharing and it flips back to shared in by itself

    I go through the steps to pause, it switches to paused and within seconds it switches back to shared and won't allow me to do anything. I'm also missing transactions on my general journal list, but they are showing in reports for those accounts. I would…
  • Can't resume sharing a company. Sage support has not responded in 4 day. Is there a phone number I can call?

    I paused sharing to change a period. When I tried to resume sharing there was a message that I needed to close an open window. However there was no open window. I was unable to close Sage either. This was on a Sunday and I need to do work in another company…
  • Sage 50 Accounting could not be started

    Dear All, I have a question on the following, one of our sega client can not start the sage application, and the database is hosted on other computer in the network, have ran the diagonsis tool, i found the following issue, but the sage client can access…
  • Sage 50 Remote Data Access keeps asking to synchronize the company. Why?

    While using Sage we are having users that keep getting the message "Remote Data Access needs to synchronize the company data. Click OK to start the synchronization. This may take some time." . This has occurred twice in one session as well, even after…
  • Smart Posting Error - Account does not foot to general ledger

    Good morning - Has anyone ever received this err after running a data verification? No idea what this means. Shelley
  • Purging old data

    I have had Peachtree/Sage since 1997. I have never purged any old info since then. When I try to purge now, I go into the log to see what was not purged. EX: customer A has an open quote from 1990. I open the old quote, try to close it, but it will not…
  • Marking Jobs as inactive

    Hello, I have several (over 1000) jobs that I have to mark as inactive soon and can't seem to find a way to do this using the SDK. Unfortunately this is not a feature built into Sage 50 at the moment and marking jobs as inactive one by one takes a long…
  • Data verification not running Data Reliability- only Data Access

    In the past 3 weeks, every time I run the data verification and choose to have both tests run- only the data access runs and NOT the data reliability. How do I fix this? It ran fine all year up until a few weeks ago.
  • Sage 50 Access

    Hi, I currently have a user who can access my company with no problem. Then I give a remote access to this user but now both local and remote she cannot access anymore. The error message is: Sage 50 failed to apply latest changes from Remote Data…
  • Sage 50 2021 Remote Access

    I have multiple companies in my sage server and have 4 user workstation that can access the data via network. I was told that our new purchased Sage 50 2021 can be access remotely. How can I access the data remotely? Thanks!
  • UPLOADING COMPANY TO SAGE REMOTE ACCESS

    I am trying to upload a company to Remote Access and after a long period waiting appears a message "An error occurred synchronizing with Remote Data Access. This company is not synchronized and will close in one minute. I have this problem with various…
  • How to update customer details by his Id using sdk ?

    LoadbyName is the only method I can find in SDK. Can anyone tell me how to get customer details by his Id and then update. ?
  • status.dat

    I'm getting the error messages: Status.dat file not accessible.
  • Saga 50 fails to starting a workstation

    In the morning, erratically, Saga 50 fails to start, forcing to do DB repair.
  • Remote Data Access Progress Back and Forth Loop trying to Resume Sharing

    I'm trying to resume sharing company but caught in a loop. It says "Sage 50 is currently processing a data bundle for upload to Remote Data Access..." Another little window keeps flashing "Downloading from Remote Data Access..." back on and off, on and…
  • Can I access local data after deleting my company from the sage drive?

    I recently updated sage 2020 to sage 2021. At the end it did not connect to the sage drive and did not open the company. So I deleted the company from the sage drive to disconnect it, now when I open the local company I get a message saying that it…
  • Up date 2021 and can't open company in the cloud

    I update the Sage to 2021 and then I cant access my data from the cloud. I can't access company that was in Sage Drive and was not working before in this computer. Help Please
  • Bank feed error

    I have set up the bank feed and it has been working well for a month. Now I get an error message. When I try to disconnect I get an error message. I wanted to try to disconnect and reconnect and it won't let me.
  • What's going on with this new upgrade? Release: Sage 50 Pro Accounting 2021

    Build: 28.0.00.0117 - It continually can't connect to its database. At least that 's what it says, then I stop retrying (and failing), check the entry and it's saved. What can I do about that?
  • After 2021 Update, cannot open company

    We updated Sage 50 to the 2021.0.0 version, and since cannot open the company file (on cloud). Message is: "Could not sync the Remote Data Access company. Please try again. If the issues continue, download the company again." I have tried all of these…
  • Does anybody actually use Sage Drive in a multi user environment?

    I did a test run about a year ago and it was kinda a mess and not particularly stable, but I wanted to check and see if anyone had taken the leap and had it working well. Thanks!