Sage 300

We have a customer account with an open PY (overpayment of an invoice) where the funds will not be refunded to the customer. We want to clear and close the account but the AR receipt batch will not allow us to adjust off the open credit amount via a zero…

I have an entry that won't post due to an error in the billing date. How do I correct the date so it will post in the correct period?

When trying to process the Create Revalation batch in General Ledger, the Batch Description and the Process Botton are not accessible. We are using Sage 300 ERP 2014 , PU3, Microsoft SQL. Any ideas?