Sage 300

I am attempting to install the Sage 300 2014 Payroll Update and there are no user on the system and I have disables the Apache Tomcat and All the other Sage 300 services, but the update will not load because it says someone is in the system. I also checked…

Can anyone help me with this: I am on Sage 2016 and I have this error message on payroll: “An error has occurred during the processing of Calculate Payroll. The error returned was 100. The operation being performed was a viewOpen call to (null).