• Miscellaneous charges detail not populating in OE Credit note screen

    When a user tried to create a OE CN against an invoice that only consist of a miscellaneous charge, it doesn't populate the item details, however, header informations populate. I have tried to restore defaults for both the OE CN icon and detail lines…
  • Posting Payroll

    Our payroll period is 5.9.22 - 5.22.22. Payday is 5.27.22. After we are done with payroll, we post payroll. Our GL manager stated that there are unposted items. Can we run a repost? Before our next payroll pay date?
  • AP Credit Note- Multiple Entries for GL account AP Trade

    Using Sage300 2020 - SAMINC a credit note was created for vendor 1350. The related GL journals seems a bit strange to me. See attachment. There are 5entries for the payables account, Why? https://drive.google.com/file/d/1Uck4Gtx_mNkBP2ctxkg7ZGDI9AV…
  • Processing Invoices and Receipts for National Account

    I am trying to process invoices and receipts in Accounts Receivable for a National Account (main account and not a member account), but I get the error that " Customer number XXXX does not exist ". I was under the impression that this is possible and…
  • Project and Job Costing - Web-screens v2022

    We are trying to switch from Sage Desktop to Sage web screen. All our modules are available on the web screen except for PCJ. We realize that there are a few limitations at this time when trying to enter or view job-related entries from AP / AR. …
  • Identify Account Segment from PO Transaction

    I need your advise on how to use account segment (identification of account segment) even from PO. Let’s make example, a PO was created from Segment Division of 100 (Fakultas Kedokteran). What I wanted is when I receipt goods, the Journal will be Dr Inventory…
  • Serial number

    I have an item number that was serialized by mistake. Is it still impossible to change a serialized item to non-serialized? Thanks, Elise
  • Sage 300 doesn't allow removing posted AR Documents

    Hello Team, I cannot remove posted documents in Sage 300. Could you clarify how I can remove posted documents?
  • Example of the request for the method - ARPostReceiptsAndAdjustments

    Hello Team, Could you please provide an example of the request for the following method ARPostReceiptsAndAdjustments ? I found the following article https://www.sagecity.com/support_communities/sage300_erp/f/sage-300-general-discussion/156859/help---using…
  • MISC PAYMENT IMPORTATION DUPLICATE AMOUNT

    Am trying to import misc payment in AP Payment batch but all misc payment amount is duplicated Am using Sage 300 Standard 2020 PU 5
  • How to reverse a Prepayment in AR

    There was duplicated payment in December so I booked the overpayment as a prepayment in AR. Now I got the money back. How can I reverse the prepayment ? or what do you suggest to offset the prepayment? Thanks!
  • error can't create control 28c2b15c-6884-45f6-989d-cc47c07277af

    we are getting error can't create control 28c2b15c-6884-45f6-989d-cc47c07277AF on sage 300 cloud when trying to open Users in Administrative services we deleted the Recorded entry in the restart maintenance but still the error is not gone
  • Do Importing Entries Negatively Affect Anything

    Hi All, My colleague, who somehow believes slowly entering the entries manually is the best way to do things, told me if I import entries from excel templates something is going to be wrong. Is there any truth to it? In particular, he mentioned that…
  • Clear open negative balance in A/R

    We have a customer account with an open PY (overpayment of an invoice) where the funds will not be refunded to the customer. We want to clear and close the account but the AR receipt batch will not allow us to adjust off the open credit amount via a zero…
  • How to Add a Shipment using the Advantage dll or the Web Api?

    I have been trying to add a shipment to a Sales Order but haven't been able to do so. Did not see any option to such transaction on the Web Api so moved the Advantage dll. Tried to write to the view OE0434 and it does create a shipment, however I…
  • Sessions Not Closing

    We have only a couple machines in our domain that are having this problem. Sessions from previous days are staying open and will sometimes put this incorrect date in orders when they are being entered. Users are confirming they are closing out of Sage…
  • Invoices

    We had a vendor cause damage on one of our job sites. We are splitting the cost to fix it with them. What is the best way to enter the invoice for their portion of the damamge? Do I have to create a new AR Customer?
  • RE: Credit Notes and Receipts

    Hi I am currently using Sage 300 Advanced 2019 where I have come to face the following problems; An Accounts Receivable staff had created fake credit notes and applied them directly to invoices for a customer. The fiscal year has already passed…
  • Best way to deal with shipments with 0 items shipped

    We use Sage 300 and Auto Simply. We run into an issue when we pick an order in auto simply, which creates the shipment for us as soon as we post it on the handheld. If the customer then cancels the order before it is picked up, or the freight company…
  • how to remove transactions entered to balance the GL and Book balance in Sage 300?

    how to remove transactions entered to balance the GL and Book balance in Sage 300? and other tranaction in the bank rec
  • how to change invoice date of posted invoice

    Hi! I have join company that use Sage300, and I`m little bit lost. Is there a way to change invoice date of posted invoice? or can I delete posted invoice? Thankyou, Elisa
  • Sage 300 Vacation accrual

    my client is having to manually calculate Vacation accrual... how do i fix this for them?
  • Rolling back Invoice Entries

    Hello, I am importing large batches of invoice entries using the File > Import in the A/P Invoice Entry window. I find that if an invoice has error importing the process will stop and all of the previous ones in the file will remain in the system, and…
  • Sage 300 Web Screens

    Hi all, Sage 2019 PU3 When going into an order in both OE and PO You click on add line and click in the item column and the finder is not working in chrome. There is an ellipsis. (screen shots attached) This is obviously carrying over to CRM due to…
  • Sage 300 - Apply cash receipts to detail lines in AR Invoice

    We have a potential client and one of their requirements is to be able to apply an AR Cash receipt to invoice detail lines. So for example, if the invoice has 3 lines, maybe planning, shipping and surcharge - and the receipt covers only the shipping,…