• Check Customer Balance while Backdating

    My company has two departments, the main account dept are doing a process called Backdating. While they do this, another department is doing customer lookups for their current balances. The issue is when the main Account Dept is doing the backdating;…
  • lines in a sales order invoice doubling

    I have seen two unrelated instances of a single random line showing up on my invoice when generating one using the path sales order, main, invoice data entry the GL detail report that I printed early May for our April rebill, as well as the latest…
  • AR Invoice Adjustment not reflected in GL

    Hello, I posted an AR invoice to the wrong customer, so I went back in to Invoice Data Entry and adjusted the invoice to 0, using the same miscellaneous item codes. I then posted the invoice to the correct customer. The two GLs involved are only showing…
  • Deposit payment

    How to enter a deposit payment without applying an invoice?
  • How do you record a merchant account chargeback?

    I tried searching for answers to this issue, but was surprised to find that nothing addressed this not uncommon issue. We had a customer that was invoiced for a purchase and paid with a credit card. It turns out it was a fraudulent credit card. Recently…