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Hi,
Please verify in your Internet Options > Advanced tab in the Security section that TLS 1.0, TLS 1.1 , and TLS 1.2 are selected:
If error still persists, please visit http://aatrix.com/updateshome/techinfo for required internet/firewall settings…
@Barbara
You are welcome :)
For the most part the Windows permissions and firewall settings that are required by Aatrix are the same. What I have found is that customers networks are more secured then in the past, which is causing the communication…