• record an item return on a sales order

    We have customers that buy a new piece of equipment and trade-in an old one at the same time. How would we record the trade-in on the sale? Do we put a negative amount in the quantity field? This appears to use the wrong cost for the returned item.…
  • Sales Order Management - Best Practices

    We are in the process of an overhaul of our sales / production processes, switching from a made to order on production items, to an inventory management view. Previously, our sales order and job hard files were one in the same, we will now be splitting…