• VI Job for Inventory Adjustments

    Hi there, I hope you can help me. I created a job to import data for a positive inventory adjustment, and I need to specify the unit cost. We are using Scanforce multi-bin software, so we also need to specify the bin and lot. The issue is that the job…
  • AR Invoice Adjustment not reflected in GL

    Hello, I posted an AR invoice to the wrong customer, so I went back in to Invoice Data Entry and adjusted the invoice to 0, using the same miscellaneous item codes. I then posted the invoice to the correct customer. The two GLs involved are only showing…
  • Fix SO Invoices applied to 1 SO one wrong and one correct

    We had a new person invoicing and invoiced a SO very wrong one time and then couple days later invoiced it correctly. The first invoice the qty backordered was entered instead of the qty shipped and the freight was entered into the discount box. So after…
  • Error processing credit card refunds

    We have an issue where we have a completed invoice that was paid for and the product was shipped, and now the customer wants to make a return and have the funds credited back to their card. When we attempt to process the refund in Sage we get an error…
  • How do you process credit card refunds for a closed invoice?

    We have an issue where we have a completed invoice that was paid for and the product was shipped, and now the customer wants to make a return and have the funds credited back to their card. This seems pretty common scenario but is one that is rare for…
  • Reversing an Invoice

    Is there an easy way to populate the lines of a Credit Memo in order to reverse a wrongly posted invoice? We had some large invoices that were wrong so we want to back them out but it's very time consuming on these large ones. Thanks!
  • How do I process a return in Accounts Receivable?

    How do I process a return in Accounts Receivable?