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  • Sage CRM reply to email with template deletes original email body / thread

    Hello, Wonder if anyone can assist or advise: When using inbuilt Sage CRM email client to reply to received email email, click reply> select template which is inserted but results in the original email body / thread of history being deleted/replaced…

  • Advanced E-mail Management: Configuring the use of a Template

    In this article, I want to discuss how the Sage CRM Advanced E-mail Manager can be configured to use different functions within script templates to allow the processing of emails according to business requirements. In an earlier article " Advanced E…

  • Advanced E-mail Management: Creating a Template

    In this article, I want to discuss how new rule templates for the Sage CRM Advanced E-mail Manager can be created and which SDK resources are available to developers. I have written previously about the Advanced E-mail Manager and these articles are…

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